What are the responsibilities and job description for the Associate Director of School Success position at GradGuard?
As an Associate Director of School Success, you will support GradGuard's mission to protect the investment students and families make in higher education. In this role, you will manage a portfolio of school partners, helping them maintain successful integrations, promoting consistent adoption of GradGuard programs, and ensuring a positive experience. You'll build foundational relationships, identify simple opportunities for program growth, and provide outstanding service that contributes to overall customer retention and satisfaction.
This is an ideal role for someone early in their career who is passionate about education, customer success, and relationship management, and is eager to grow within a high-performing, mission-driven team.
This position is an entry-level and individual contributor role based in Phoenix, AZ.
Challenges You'll Focus On
- School Partner Support & Relationship Management
- Serve as the main point of contact for your listed school partners.
- Respond to school partner inquiries, provide support resources, and resolve basic issues promptly and effectively.
- Maintain accurate records of communication, activity, and program performance in Salesforce.
- Program Adoption & Engagement
- Support schools in implementing GradGuard marketing tools and best practices to improve awareness and adoption.
- Monitor performance reports and follow up with schools to ensure timely updates and alignment with goals.
- Cross-Team Collaboration
- Collaborate with Sales, School Onboarding, and Marketing to ensure seamless transitions and consistent messaging to partners.
- Share insights from school partner feedback to improve tools, templates, and processes.
- Growth & Development
- Participate in training, team meetings, and ongoing professional development.
- Build foundational knowledge of GradGuard's platform, sales cycle, and customer success strategies to prepare for future advancement opportunities.
- Relationship Builder: Strong communication and interpersonal skills; able to build trust quickly.
- Organized & Detail-Oriented: Able to manage multiple school partner accounts efficiently with consistent follow-through.
- Tech Savvy: Comfortable using Salesforce and common productivity tools.
- Collaborative Mindset: Enjoys working across teams to solve problems and improve the customer experience.
- Education Background: Bachelor's degree preferred; experience in higher education, customer support, or account coordination is a plus.
- Some travel may be required (up to 5-10%) for conferences and/or school visits.
- A competitive salary.
- Opportunity to enroll in comprehensive health, dental, and vision insurance. We pay 100% of employee premiums and 75% of your family’s premiums.
- A lifestyle spending account where you can receive up to $400 in reimbursements for wellness activities.
- 401(K) retirement plan with company matching up to 5% of compensation deferred. Employee and employer contributions are 100% vested.
- Student loan and education assistance, after one year of employment at GradGuard. We’re learners and embrace education.
- Unlimited PTO after completing the 30-day introductory period. Plus, 12 paid holidays and paid parental leave.
About GradGuard
As the leader in college tuition and renters insurance, GradGuard serves more than 1.7 million students across 1,900 institutions.
Our national technology platform embeds innovative insurance protections into the enrollment processes of over 650 institutional partners, empowering schools to increase college completion rates and reduce the financial impact of preventable losses.
GradGuard supports College Life Protected, a social purpose entity that promotes research, professional development, and best practices that strengthen campus communities, families, society and the economic competitiveness of our nation.
GradGuard was recognized as one of the Top 100 Financial Technology Companies of 2024 by The Financial Technology Report, a RISE Internship Award winner, and a Phoenix Business Journal best Places to Work finalist, GradGuard remains committed to innovation, excellence, and supporting students and families.
Hear from our students, families, and partners: https://www.youtube.com/@GradGuard
Those that succeed at our company:
- Make it happen by turning challenges into opportunities.
- Do the right thing even when it’s difficult.
- Demand excellence from yourself and others.
- Learn for life and stay curious.
- Enjoy the journey, not just the results.
GradGuard is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.