Facilities Manager (550 Madison)

About GHM's 550 Madison Project:

Opening in 2026, Gracious Hospitality Management’s 550 Madison project is their most ambitious to date: a multi-level, 15,000-square-foot dining destination inside the iconic landmark Sony building. The project will bring together three distinct concepts — the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept- Chimera, and an intimate sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake- Sushi Yoshitake . Designed by Rockwell Group, with Yoshio Itai collaborating on the sushi concept, 550 Madison is set to redefine immersive, transportive dining in Midtown Manhattan.

Job Summary:

Reporting directly to the Director of Operations, the Facilities Manager for 550 Madison will play a pivotal role in 550's continued success. This position will be responsible for ongoing facilities maintenance at all existing restaurant and office locations. This position requires a detail-oriented individual with general construction knowledge including, but not limited to: plumbing, electrical, mechanical, use of hand and power tools, and sound safety practices.

Essential Job Duties & Responsibilities:

Job duties and responsibilities include, but are not limited to the following:

• Uphold the operational excellence and high standards of appearance for all restaurant locations and the corporate office located in NYC.
• Proactively inspect equipment, furniture, and all physical properties to assess for malfunctions or damages (including interiors of restaurants - furniture, floor, walls, displays, etc.).
• Repair or replace all reported areas in all restaurants in a timely manner, either directly or through the support of outside vendors.
• Be present during the maintenance work done by outside vendors/companies, assisting with electrical, plumbing, or HVAC repairs, as needed.
• Communicate and report all results of outside vendors/companies to the Director of Project Management.
• Keep an organized, informative and up-to-date log of all requested and completed repairs.
• Ensure a high-quality, but resourceful approach is taken with all vendors, keeping the company’s expenses at a minimum but prioritizing quality.
• Manage minor repairs and maintenance directly, for example, paint and upgrade items as needed, including filling in gaps and crevices on walls, sidewalks, etc.
• Undertake light installation or carpentry (E.g., build cabinets, etc.).
• Perform preventive maintenance and routine landscaping, when needed.
• Purchase materials needed for repairs, and keep all backstock of materials well-organized and inventoried.
• Perform regular facilities and maintenance walkthroughs at all assigned restaurant and office spaces, and report issues to the General Manager and Director of Operations, prior to scheduling work.
• Prioritize work orders requested by different locations, and submit a location work schedule for approval to the Director of Operations weekly.
• Ensure that any work assigned to outside vendors falls within budgeted maintenance spending per location.
  
  

Standards:

• Display knowledge of the brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability, and stewardship.
• Maintain professional and respectful behavior when in contact with guests, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety standards.
• Comply with federal, state, and local laws and regulations.
  
  

Qualifications:

• Effective and efficient written and verbal communication skills, with the versatility to communicate effectively with various stakeholders.
• Must be reachable by email and able to communicate via phone as well.
• Excellent organizational skills and attention to detail.
• A positive, results-oriented, team-player mentality.
• Ability to work under pressure and maintain professionalism when working under stress.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required); we will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
• Technically savvy; familiar with software such as Slack, Asana, TeamWork, Microsoft Office, and Google Workspace.
• Ability to maintain a positive working relationship with all third-party vendors.
• Extensive knowledge of facilities and building systems, including HVAC, electrical, plumbing, and security systems.
  
  

New York State’s Pay Transparency Law requires employers to include a range of pay forall advertised job, promotion, or transfer opportunities.

New York Pay Range: $75,000 USD - $85,000 USD

Benefits (with variation for full-time/part-time employment):

• Structured, generous compensation for all positions
• Comprehensive Medical, Dental, and Vision benefits
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Referral Bonus Program
• Career Advancement Opportunities
• Employee Recognition Awards
• Employee Dining Discounts
• Paid Time Off
  
  

550 Madison fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at people@gracioushm.com