SUMMARY:

The Healthcare Recruiter (Recruiter) is responsible for full-cycle talent acquisition including sourcing, recruiting, interviewing qualified physician, provider, nurse, and clinical candidates. The Recruiter creates a positive experience for candidates through the entire hiring and onboarding process. The successful recruiter understands how management behaviors and candidate experience impact the hiring process and will communicate and/or escalate issues as needed. This position requires a person with a sales mindset who is a critical thinker with an eye for detail and the ability to work in a dynamic, fast paced environment. The ideal candidate will be ready to provide service at any moment, stay cool under pressure and handle multiple projects fluidly. Relationship building and schedule management will be a priority. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Supports and implements the organization’s vision, mission and values.
2. Determines priorities and method of completing daily workload to ensure that all responsibilities are carried out in a timely manner.
3. Performs all job functions in a professional and courteous manner. This includes answering all general phone calls timely and providing excellent customer service to internal and external customers.
4. Fosters and promotes a culture of service excellence and accountability.
5. Promotes the organization’s reputation and brand.
6. Designs and implements recruiting strategies and methods to proactively source new talent.
7. Identifies and recruits qualified medical doctors, providers, and clinical support staff.
8. Pre-screens candidates, coordinates on-site and remote interviews and collects feedback from interview panels and individuals. Creates concierge recruiting experience.
9. Proactively contacts and recruits prospective candidates to establish relationships, understands their needs, and qualifies them for job opportunities.
10. Efficiently uses the Applicant Tracking System (ATS) to post jobs, the Candidate Tracker (CT) to track candidates, schedule, and track interview progress, and communicate with hiring managers.
11. Collaborates with the Communications Department to develop an employer brand strategy, recruitment materials, and to establish a presence on social media to source and build a talent pipeline.
12. Builds relationships with candidate source venues including community programs, colleges, medical schools, hospitals, and residency programs.
13. Ensures a robust candidate pipeline by exploring niche job boards, attending job fairs, college relations programs, networking events, etc.
14. Conducts market research to support various projects, prepare studies and data analysis and recommendations. 
15. Facilitates, initiates, and oversees credentialing process and staff. 
16. Develops and implements initiatives for recruiting diverse talent in a multi-site organization.
17. Under supervision of the Chief Medical Officer, and in collaboration with the Human Resources Department, develops and executes physician and provider contracts, amendments and related agreements and maintains physician and provider contract files. 
18. Coordinates, promotes, attends, and participate4s in recruitment events, conferences, and job fairs as appropriate. 
19. Tracks and reports monthly key metrics designed to measure and predict staffing activity. Must be able to meet monthly recruitment deliverables.
20. May assist with new hire orientation, background checks, and onboarding tasks. Coordinates with cross-functional departments to prepare and deliver an exceptional onboarding experience.
21. Keeps up to date on current employment legislation and regulations that affect recruitment and employment.
22. Performs all other duties as assigned.

QUALIFICATIONS, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Business Administration, Human Resources, or a healthcare related field required. An Associate’s degree in a relevant field may be substituted for a minimum of five years of related experience.
• ASPR Certification preferred. 
• Minimum of 3 years of healthcare recruitment experience. Physician and/or advanced practice provider recruitment experience strongly preferred. Community healthcare or FQHC experience preferred.
• Manages time efficiently and follows through on duties to completion. Ability to organize, multi-task and prioritize tasks.
• Proven knowledge of full lifecycle recruiting components to include sourcing; qualifying; networking; assessing; selling and wage/salary trends.
• Proficient use of spreadsheets, databases, and presentation graphics software. 
• Excellent interpersonal skills, verbal communication skills, and written communication skills.
• Ability to thrive in an ambiguous and rapidly changing environment.
• Ability to read and interpret documents, such as policies and procedures, simple contracts, and procedure manuals.
• Ability to speak effectively with employees, management, and candidates. Interacts appropriately with diverse populations and different community groups. Demonstrates cultural awareness and sensitivity.
• Demonstrates proficiency in computer applications such as Microsoft Excel, Power Point, Word, and Outlook.
• Ability to deal with problems involving several concrete variables in standardized situations. Ability to apply common sense to daily situations that arise. Great decision-making skills.
• Demonstrates ability and flexibility to work in other areas of the organization as needed.
• Adjust to changes in tasks and priorities. Seeks, accepts, and acts on feedback.
• Displays positive outlook on the job and always promotes professional behavior.
• Must have own automobile, Valid California Driver License, and active automobile insurance.
• Flexibility to work at any/all of Gracelight’s locations.

PHYSICAL, ENVIRONMENTAL, AND MENTAL REQUIREMENTS:

The physical, environmental, and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical: While performing the duties of this job, the employee is regularly required to sit, stand, and walk for extended periods while assisting patients at the front desk. Frequent use of hands for typing, writing, handling identification and insurance cards, and operating office equipment such as a computer, printer, and scanner is required. The employee must be able to bend, reach, and occasionally lift objects such as files, office supplies, and patient documents up to 15 lbs. Manual dexterity is required for tasks such as handling paperwork, entering data, and managing front desk operations efficiently.
• Sensory: While performing the duties of this job, the employee is frequently required to read and analyze printed and electronic documents, including patient identification, insurance information, financial forms, and demographic data. The employee must have sufficient visual acuity to work on a computer screen for extended periods, enter data accurately, and verify patient records. The employee must be able to distinguish normal speech with background noise in a busy clinic environment, including patient conversations, phone calls, office equipment sounds, and waiting room activity. Clear verbal communication is required to greet and assist patients, explain registration processes, verify information, and coordinate with clinical and administrative staff. The role also requires the ability to recognize non-verbal cues from patients, such as confusion, frustration, or discomfort, to provide appropriate support and customer service.
• Cognitive: While performing the duties of this job, the employee is frequently required to sustain focus on multiple tasks in a fast-paced clinic environment with frequent interruptions. The employee must process and accurately enter patient information, verify insurance details, collect payments, and follow registration and eligibility protocols while ensuring efficiency and accuracy. The employee must retain and recall details regarding patient intake procedures, financial policies, insurance verification steps, and demographic data collection. Strong problem-solving, organizational, and critical-thinking skills are required to address patient inquiries, resolve registration issues, and coordinate with clinical staff to ensure smooth patient flow. The employee must communicate effectively, both verbally and in writing, with patients, providers, and administrative staff. Emotional intelligence is essential for handling sensitive patient information, addressing patient concerns with professionalism, and providing excellent customer service in a sometimes-high-pressure environment. The role requires adaptability to workflow changes, policy updates, and fluctuating patient volumes while maintaining accuracy and efficiency.
• Environmental: While performing the duties of this job, the employee is primarily exposed to a clinic reception area and patient waiting room environment. The employee will work in a shared space with frequent direct interactions with patients, visitors, and staff. The employee may experience frequent interruptions and must be able to transition quickly between assisting patients, handling administrative tasks, and responding to inquiries. The work environment includes moderate noise levels from conversations, ringing phones, office equipment, and patient activity in the waiting area. The employee may also be exposed to airborne pathogens and infectious diseases in a healthcare setting. Compliance with infection control protocols, including the use of personal protective equipment (PPE) as required, is necessary.

SPECIAL REQUIREMENTS:

• Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Gracelight practices.
• This position may require travel between sites for business purposes. Employees must be able to reliably fulfill this travel requirement within designated work hours if needed.
• A personal cell phone with reliable service and a data plan to use for business purposes.

Salary : $34 - $50