Certified TMS Clinician/Patient Care Coordinator

Position Summary

Grace TMS is seeking a compassionate, detail-oriented Certified TMS Clinician / Patient Care Coordinator to provide Transcranial Magnetic Stimulation (TMS) treatments while supporting front office, scheduling, insurance, and billing operations. This dual-role position requires excellent patient service skills, strong organizational abilities, and the ability to coordinate effectively with physicians, insurance companies, and our outsourced billing team.

Essential Duties and ResponsibilitiesClinical / TMS Duties

• Administer TMS treatments according to physician protocols.
• Prepare treatment room and TMS equipment for daily patient care.
• Monitor patients during treatment sessions and report concerns to the supervising physician.
• Document treatment sessions and patient responses in Practice Fusion.
• Obtain PHQ-9 and other outcome measures as directed.
• Maintain treatment logs and ensure accurate clinical documentation.
• Ensure compliance with all safety and HIPAA requirements.

Front Office & Patient Coordination

• Answer incoming telephone calls and respond to patient inquiries.
• Schedule consultations, evaluations, and treatment appointments using Practice Fusion.
• Verify patient demographics and insurance information.
• Obtain medical records and coordinate referrals.
• Manage incoming faxes, emails, and patient correspondence.
• Check patients in and out and maintain accurate patient records.
• Provide exceptional customer service to patients, families, and referral sources.

Insurance & Billing Support

• Submit supporting documentation to insurance companies as requested.
• Coordinate prior authorizations and reauthorizations.
• Communicate with the outsourced billing company regarding claims, denials, and payment issues.
• Ensure billing company receives all required documentation timely.
• Track authorization dates, visit counts, and expiration periods.
• Assist with payment collection and patient account inquiries.
• Maintain accurate records of insurance communications.

Administrative Support

• Maintain office supplies and treatment materials.
• Assist with referral source communications and outreach.
• Support marketing events and physician referral activities as needed.
• Perform other administrative duties as assigned.

Qualifications

• Certified TMS Technician or willingness to obtain TMS certification.
• Medical Assistant, LVN, CNA, Behavioral Health Technician, or equivalent healthcare experience preferred.
• Experience with electronic medical records (Practice Fusion preferred).
• Knowledge of medical insurance verification and authorization processes preferred.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced outpatient environment.
• Familiarity with HIPAA regulations and patient confidentiality requirements.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to assist patients as needed.
• Ability to operate computer systems and medical equipment.

Pay: From $23.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance

Work Location: In person

Salary : $23