Concierge

• Answer the phones with a friendly demeanor
• Greets all visitors, residents, family members, and associates in a warm and helpful manner
• Create and maintain resident administrative files
• Track resident changes
• Possesses and maintains knowledge of the community, its benefits, and services provided
• Order and maintain necessary office supplies
• Maintain an organized, neat office area
• Order and maintain associate name badges and uniforms
• Dresses professionally and is professional at all times
• Assist administration with varying tasks

GRACE SPECIFIC

• Is prompt and able to perform the required duties of the position on a regular, predictable basis
• Promotes the company mission and belief for everyone to feel loved, listened to and respected
• Attends required community meetings
• Becomes familiar and understands the steps for fire evacuation
• All staff are responsible for maintaining a safe and secure environment for all community residents

KNOWLEDGE, SKILLS AND ABILITIES

• Good organizational skills
• Able to read, write, speak and understand the English language.
• Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
• Must possess a passion to work with and around senior citizens

EDUCATION REQUIREMENTS

• Must have a high school education or GED equivalent

WORK EXPERIENCE REQUIREMENTS

• Knowledge of Microsoft Office and Outlook Software preferred
• Must possess excellent customer service skills
• Must have patience, tact, cheerful disposition and enthusiasm at all times

PHYSICAL REQUIREMENTS: The Following physical demands are representative of those that must be met to successfully perform the essential functions of this position.

• Sit up to eight hours of the work day
• Stand/walk up to two hours a day
• Frequent support up to 30 pounds
• Frequent lift/carry up to 15 pounds
• Frequent kneel, bend and reach
• Subject to infectious diseases, substances, odors, etc. throughout the work day