Surgery Scheduler

Summary: Responsible for coordinating and complete surgeries performed at the hospital in a timely and efficient manner for Grace Health patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Professionally investigates and resolves patient issues.
• Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service.
• Proactively manages the needs of patients.
• Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone.
• Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff.
• Supports and adheres to compliance policies and procedures.
• Knowledgeable and follows all HIPAA laws.
• Schedule pre-op appointments with the provider.
• Schedule surgery with provider at hospital.
• Contact insurance companies for benefits and authorizations.
• Contact patient and inform of benefits and surgery information.
• Coordinate surgery days with providers.
• Execute reports in EPM for quality of consent and authorizations.
• Maintain tubal consents and hysterectomy consents according to the recommended standards set by the law.
• Obtain all surgery consents from patients.
• Communicate effectively with billing staff.

OTHER ESSENTIAL DUTIES and RESPONSIBILITIES:

• Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success.
• Team members must demonstrate excellent team communication and coordination to provide quality patient care.
• Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
• Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.
• Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
• Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
• All team members will be involved in the process of improving quality incomes.
• Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
• Team members will participate in Grace Health's advocacy program.

GENERAL DUTIES:

• Follow policies and procedures of the office, including administrative, clinical, quality assurance, and personnel.
• Maintain good attendance (daily, meetings, and other assignment tasks).
• Maintain timely documentation of all work assignments.
• Maintain patient confidentiality.
• Routinely keep the supervisor informed about attendance and job assignments.
• Flexible in being able to multitask.
• Work effectively and at an efficient pace.
• Work cooperatively with physicians, administration, and peers.
• Provide excellent customer service to patients and family members:
  • Communicate in a manner consistent with positive patient relations.
  • Demonstrate a welcoming environment by smiling and making eye contact when greeting all patients and family members.
  • Provide helpful assistance in anticipating and responding to the needs of all patients and family members.
  • Collaborate with customers in planning and decision making to result in optimal solutions.
  • Remain calm under pressure and effectively deal with difficult people.
  • Independently recognize, interpret, and evaluate situations and their level of urgency.
• Other miscellaneous tasks could include:
  • Assist with the orientation and training of other employees.
  • Maintain or initiates faxes.
  • Maintain desk and/or clinic supplies.
  • Sort and distribute mail.
  • Contribute to the smooth operation of practice.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

SKILLS:

• Pleasant personality and professional demeanor.
• Cooperative attitude - flexible.
• Detail Oriented.
• Able to work with minimal supervision.
• Highly organized work habits with ability to prioritize.
• Intermediate computer skills with Microsoft Word and Excel.
• Familiar with Electronic Medical Record.

EDUCATION and/or EXPERIENCE:

• Must have completed high school or equivalent.
• Must have past experience with Referrals and Authorizations.
• Prefer 1-year Medical Office experience. LPN or RN Preferred.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: Grace Health is a faith-based, federally qualified community health center (FQHC). We provide primary health services to underserved, underinsured, and uninsured individuals in the southeastern Kentucky region. Our mission is “to show the love and share the truth of Jesus Christ to southeastern Kentucky, through access to compassionate, high quality, primary health care for the whole person”. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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