IT Technician

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Installs variety of hardware and software packages
• Installs and upgrade the systems with virus protection software, spyware, firewall protection
  
  

software, etc.

• Installs and maintains network computers, printers and other peripheral equipment
• Installs, configures, monitors, and maintains servers and networking equipment
• Uses command line tools and Windows Registry to monitor and troubleshoot systems
• Performs OS and software updates as needed
• Performs routine maintenance on computers as needed
  
  

OTHER ESSENTIAL DUTIES and RESPONSIBILITIES:

• Grace Health recognizes that managing patient care is a team effort that involves clinical and nonclinical staff. All employees must embrace a team-based approach to patient care and understand
  
  

that each role is important to our success.

• Team members must demonstrate excellent team communication and coordination to provide
  
  

quality patient care.

• Care coordination includes communicating with community organizations, health plans, facilities,
  
  

and specialists.

• Care team members understand and embrace the concept of population management and
  
  

proactively address the needs of patients and families served by this practice.

• Team members must demonstrate skill and knowledge related to effective communication with
  
  

vulnerable patient populations.

• Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care
• All team members will be involved in the process of improving quality incomes
• Team members will participate in the review and evaluation processes of practice performance and
  
  

help to identify opportunities for improvement.

• Team members will participate in Grace Health's advocacy program
  
  

GENERAL DUTIES:

• Follows policies and procedures of the office, including administrative, clinical, quality assurance,
  
  

and personnel

• Maintain good attendance (daily, meetings, and other assignment tasks)
• Maintain timely documentation of all work assignments
• Maintain patient confidentiality
• Routinely keep supervisor informed about attendance and job assignments
• Flexible in being able to multitask
• Work effectively and at an efficient pace
• Work cooperatively with providers, administration, and peers
  
  

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to assist in advancing Grace Health’s

mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS:

• Proficiency in Word, Excel, Power Point and Microsoft Outlook required
• Excellent verbal and written communication skills and interpersonal skills
• A and/or Network certification or equivalent required
• Proficiency using command line tools and Windows Registry preferred
• Knowledge of SQL databases preferred
• Scripting/Programming knowledge preferred
• Ability to self-manage, meet deadlines and be accountable
• Demonstrate time management and organization skills
• Excellent customer service, interpersonal, verbal and written communication skills
• Strong problem solving skills and ability to learn and apply new technical knowledge
• Ability to identify, analyze and troubleshoot a wide range of hardware, software, and network related problems encountered by healthcare providers
• Knowledge of technologies, technical languages, browsers, platforms and applications
• Demonstrate sensitivity to, and respect for, a diverse population
  
  

EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree in a relevant field or equivalent and one or more industry certifications
• One year of documented experience working in the Information Technology field, installing,
  
  

implementing and/or troubleshooting computer systems

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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