What are the responsibilities and job description for the Technical Service Specialist position at GPTech?
Grain & Protein Technologies is a leading global designer, manufacturer, and marketer of reliable, durable, and innovative equipment solutions for grain, seed, poultry, egg, and swine production. Generating $1.1 billion in annual revenue, the Company serves farmers and agribusiness managers in over 100 countries and currently operates 19 manufacturing facilities across 5 continents, employing more than 3600 people.
The Company goes to market with its strong portfolio of industry leading brands – GSI, Cumberland, AP, Tecno, Cimbria, Aerotech, Reventa, and Euroemme. With its Company Purpose of “Feeding the World Better”, Grain & Protein Technologies emphasizes advancing smart technologies and offering innovative technical solutions to make farmers and agribusiness managers more productive and profitable in a sustainable way.
The North America team is seeking a Technical Service Specialist for our Assumption, IL facility to help educate GPT dealer network in repairing, installing, maintenance, and operation of GPT grain equipment, with a primary focus on Material Handling products such as conveyors and bucket elevators. Provide technical assistance via contact center, e-mail, and mobile devices and occasionally support via site visits assisting and teaching the dealer network in servicing GPT equipment.
Your Impact
Expected annual salary for this role will be $60,000 – $90,000,
plus eligible for an annual bonus. This is dependent upon job related knowledge, experience, and skills.
Benefits will include the ability to elect health care and wellness plans, dental and vision plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.
Your Workplace and Travel
You will be working a hybrid role with four days per week (Monday – Thursday) in office (Fridays are flexible for in office or remote) based in Assumption, IL.
The Company goes to market with its strong portfolio of industry leading brands – GSI, Cumberland, AP, Tecno, Cimbria, Aerotech, Reventa, and Euroemme. With its Company Purpose of “Feeding the World Better”, Grain & Protein Technologies emphasizes advancing smart technologies and offering innovative technical solutions to make farmers and agribusiness managers more productive and profitable in a sustainable way.
The North America team is seeking a Technical Service Specialist for our Assumption, IL facility to help educate GPT dealer network in repairing, installing, maintenance, and operation of GPT grain equipment, with a primary focus on Material Handling products such as conveyors and bucket elevators. Provide technical assistance via contact center, e-mail, and mobile devices and occasionally support via site visits assisting and teaching the dealer network in servicing GPT equipment.
Your Impact
- Providing specialized technical support for Material Handling equipment, including belt conveyors, chain conveyors, and bucket elevators
- Supporting installation best practices and operational optimization specifically for Material Handling product lines
- Utilizing Salesforce & Natterbox systems to provide remote technical support accordingly
- Documenting call details into Salesforce Case Management System for future collaboration with internal support teams – Engineering, Manufacturing, Quality, and Warranty
- Participating in and leading product cross training opportunities to develop above average product knowledge of GSI product portfolio
- Presenting and teaching in classroom and hands-on environment to train team members & Dealer technicians on the construction and operation of product offerings
- 3 years of experience with Material Handling / Storage equipment
- Strong communication skills
- Strong problem-solving skills
- Understanding of electric circuits, wiring schematics and drawings (Mechanical aptitude, pneumatic & hydraulic experience a plus)
- Broad understanding of all GPT grain products, preferred
- Ability to develop training materials and train others on service, troubleshooting and operation of GPT product lines
- Above average negotiation and conflict resolution skills
- Above average business writing skills
- Above average facilitation skills
Expected annual salary for this role will be $60,000 – $90,000,
plus eligible for an annual bonus. This is dependent upon job related knowledge, experience, and skills.
Benefits will include the ability to elect health care and wellness plans, dental and vision plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.
Your Workplace and Travel
You will be working a hybrid role with four days per week (Monday – Thursday) in office (Fridays are flexible for in office or remote) based in Assumption, IL.
Salary : $60,000 - $90,000