Teller

Description

Our Mission:

To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.

Overview of the Role

- The teller position is one that has primary contact with GPO’s membership and plays a vital role in ensuring our members receive quality service. As a teller you must act as a member advocate by seeking ways to enhance the member experience while completing daily transactions. 

Teller scheduling is Monday-Friday 8:15am-5:15pm with two to three Saturdays a month from 8:45am-12:15pm.

As a Teller you will gain multiple skills & knowledge such as proper cash handling & customer service skills, knowledge of financial products and sales experience.

This position will require "floating" between the Ilion and Dolgeville Branches as needed (typically two to three times per week), with Ilion being the home branch. Travel between the branches is reimbursed at the IRS-established rate (currently 70 cents per mile). 

Requirements

Teller Responsibilities

- Engage with members to guarantee a positive experience and develop strong member relationships.

- Look for opportunities to refer products and services that would provide value and benefit to the members in addition to helping the branch meet overall sales goals.

- Complete transactions accurately to ensure a balanced drawer daily.

- Greet members as they enter the building to create a welcoming and aware environment.

- Perform transactions in a professional manner to build member confidence and trust.

- Resolve service issues and answer member questions or refer members to another employee as appropriate to guarantee member satisfaction and retention.

- Maintain the ATM and night depository as directed by the teller supervisor.

- Act as a first line of defense against member fraud by reporting suspicious or irregular activity and educating our members on account security.

- Perform other duties as requested to ensure an efficient and smooth teller line.

Teller Expectations

- Bring positivity and enthusiasm to work every day.

- Adapt a work ethic that is aligned with GPO’s mission and keeps our member service at the forefront.

- Hold yourself accountable for the promises you make and the actions you take.

- Complete training as assigned and continually search for opportunities to enhance one’s ability and knowledge.

- Effectively communicate with fellow employees, teller supervisor and branch management while maintaining a professional and courteous demeanor.

- Protect member information by using discretion when discussing member matters and properly following all policies and procedures related to confidential information.

- Help create a positive image of your branch by playing an active role in your branch community.

Teller Qualifications

- Determined and motivated individual with a positive attitude.

- Ability to work in a team setting as well as take on projects as an individual.

- A high-school diploma or a GED.

- A minimum 6 months of cash-handling experience.

- Willingness to promote credit union products and services.

Teller Physical Demands

- Must be able to stand for extended periods of time with regularity. 

- Must be able to lift bags of coin and cash drawers with regularity in excess of 10 pounds. 

- Must be able to manually count cash with dexterity on a regular basis. 

- Occasionally must be able to stoop, bend, twist, pickup items, etc. 

- Must be able to visually assess the authenticity of presented items with regularity.

- Must be able to speak with clarity and listen effectively on a regular basis. 

Decision Making

- To exercise sound judgement when making decisions as they relate to position duties and the credit union’s policies and procedures. 

Financial Responsibilities

- To be responsible for safeguarding the credit union’s assets by ensuring that policies and procedures are followed. 

Communication

- Must keep the teller supervisor and branch manager informed regarding key issues and respect the chain of command when issues arise. 

- Must effectively communicate within the branch to ensure the flow of ideas and information. 

Equipment Used

- Must be able to operate a 10-key calculator and possess keyboarding skills. 

- Must be proficient in various data processing programs. 

- Must be able to maintain and troubleshoot automated teller machines and coin machines. 

Work Environment

- Branch environment

- Must promote a positive, friendly and courteous environment. 

GPO’s Benefits Package Includes:

• Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions
• Competitive Salaries, Annual Raises and Incentives
• Low Cost Medical, Dental, & Vision Insurance
• Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays

Actual compensation rate will be determined based on relevant experience.

Salary : $17 - $19