What are the responsibilities and job description for the Call Center Associate position at GPM Investments, LLC?
Overview
Dedicated and customer-focused professional with a proven track record of delivering exceptional service across multiple communication channels, including phone, email, and chat. Skilled in addressing customer inquiries, resolving issues efficiently, and ensuring a positive and seamless customer experience. Adept at providing accurate program information, managing complaints with empathy and professionalism, and maintaining thorough and organized customer records. Committed to upholding service excellence and contributing to customer satisfaction and retention.
Responsibilities
- Assisting customers by addressing inquiries, resolving issues, and ensuring a positive experience through various channels like phone, email, or chat.
- Providing program information, handling complaints, and maintaining accurate customer records.
- Other tasks as assigned
Qualifications
- Essential skills for this role are strong communication, problem-solving, empathy, and the ability to multitask and manage time effectively.
Equal Opportunity EmployerGPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.
This Organization Participates in E-Verify
https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf
GPM Investments, LLC maintains a drug-free workplace