What are the responsibilities and job description for the Leasing Agent - Class A Property position at GPI Investment?
Position Summary
The Luxury Apartment Leasing Agent is responsible for delivering an exceptional, high-touch leasing experience to prospective and current residents. This role serves as the first point of contact for the community and plays a critical role in driving occupancy, resident satisfaction, and brand reputation through professionalism, sales expertise, and superior customer service.
Key Responsibilities
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The Luxury Apartment Leasing Agent is responsible for delivering an exceptional, high-touch leasing experience to prospective and current residents. This role serves as the first point of contact for the community and plays a critical role in driving occupancy, resident satisfaction, and brand reputation through professionalism, sales expertise, and superior customer service.
Key Responsibilities
- Greet, engage, and tour prospective residents, showcasing luxury amenities, floor plans, and community features
- Build strong relationships with prospects to convert leads into leases
- Execute lease agreements accurately and in compliance with Fair Housing laws and company policies
- Follow up with prospects through calls, emails, and CRM systems to maximize conversions
- Maintain expert knowledge of pricing, availability, market trends, and competitors
- Deliver exceptional customer service to current residents and assist with lease renewals
- Process applications, screenings, and move-ins efficiently and professionally
- Collaborate with the property management and maintenance teams to ensure readiness of units
- Maintain a clean, welcoming leasing office and model units at all times
- Participate in marketing initiatives, resident events, and outreach activities
- Collect and encourage positive online reviews and referrals
- High school diploma or equivalent (college coursework preferred)
- Minimum 1 year of leasing, sales, hospitality, or luxury customer service experience preferred
- Strong sales skills with a customer-focused mindset
- Excellent communication, presentation, and interpersonal skills
- Professional appearance and demeanor
- Ability to multitask in a fast-paced environment
- Proficiency with leasing software, CRM systems, and Microsoft Office
- Knowledge of Fair Housing regulations required
- Availability to work weekends and flexible schedules as needed
- Competitive base pay plus commissions/bonuses
- Growth and advancement opportunities
- Professional training and development
- A dynamic, luxury-focused work environment
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