Instructional Systems Designer 4

In today’s rapidly evolving landscape, agility and efficiency are critical to maintaining national competitiveness. The ability to integrate specialized expertise into government and commercial organizations is essential for driving tangible improvements in performance. For over 50 years, GP Strategies has been a leader in providing high-quality services across training and development, emergency management, and engineering.

GP Strategies' affiliate company, GP Strategies Government Solutions, Inc. (GPGS), will focus on delivering tailored services directly to U.S. government agencies, and federal contractors and commercial companies, with an unwavering commitment to the highest standards of quality, efficiency, and compliance. This makes GPGS the ideal partner for achieving operational success. With a strong foundation in innovation and excellence, we’ve empowered both government and commercial organizations to improve operational effectiveness and foster long-term success. Through GPGS, we will continue to build on our legacy of driving measurable improvements that ensure sustainable growth and mission success.

SUMMARY: Provides quality customer support by utilizing excellent customer service skills and technical expertise, researching, analyzing, resolving and responding to basic-to-complex PC software, network, and possibly hardware questions and problems within specified service level metrics.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides first and second level support for all incoming requests via telephone, email, and face-to-face.
• Acknowledges receipt of all user requests within defined service levels.
• Interviews users to collect information about problems; investigates user problems and identifies their source; determines possible solutions; and tests and implements solutions.
• Consults with developers to explain software errors or to recommend changes to programs.
• Logs detailed description of issues into trouble ticket system and manages trouble tickets to closure.
• Administers Microsoft Windows based end-user workstations.
• Installs, configures, and maintains workstations, monitors, and other related equipment.
• Performs software installation and upgrades.
• Implements server based file and folder permissions.
• Maintains confidentiality with regard to the information being processed, stored, or accessed by end-users on the network.
  
  

Requirements

PHYSICAL REQUIREMENTS

General physical requirements needed to perform the essential functions of this job may vary based on location of assignment.

Assignment Location – Remote or Local Office

• Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Fingering (typing), communicating, repetitive motions.
• Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
• Inside environmental conditions with protection from outside elements.
  
  

At GP Strategies Government Solutions culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies Government Solutions is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.