LX Senior Content Quality Specialist

About the Role

Are you a systems-thinking learning leader who thrives at the intersection of Agile operations, enterprise product delivery, and technical eLearning strategy?

GP Strategies is seeking a Content Manager to orchestrate the lifecycle strategy, governance, and delivery of our GPiLEARN content library.

In this role, you will own the technical and content pipelines for a massive repository of 1,300 technical and compliance training courses (covering Operations & Maintenance, mechanical, electrical, combined cycle, renewables, and reliability best practices) and 350 OSHA Environmental, Health & Safety (EHS) courses. You will lead a cross-functional pod to manage full content lifecycles, client development products, content updates and release cycles, quality assurance, content roadmap and vendor and reseller coordination. You will function as the primary matrix lead bridging the gap between business stakeholders, client executives, instructional designers, QA, editors, designers, engineers, and LMS administrators. Maintain regular communication with leadership, clients, SMEs, and technology teams.

Key Responsibilities

• Product Strategy & Library Architecture: Lead annual content planning and capital expenditure budgeting for the library. Drive multi-year roadmaps to scale the 1,300 course catalog, ensuring strict alignment with industrial, utility, and regulatory compliance standards (such as NERC and OSHA). Recommend new content development, updates and retirements to support our expanding client base as well as managing our governance process and standards.
• Agile Delivery & Resource Optimization: Serve as the Scrum Master for a cross-functional pod of Instructional Designers, Developers, QA Engineers, and Editors. Manage sprint velocity, utilize Jira to track epics, and model team capacity against shifting critical paths. Manage project priorities, deadlines, risks and resource allocations.
• Client Solution Engineering: Lead high-level discovery discussions to scope enterprise client development needs. Architect custom Statements of Work (SOWs) that leverage GPiLEARN team capabilities and tools to estimate project development costs and advise clients on course design approaches and technology considerations. Manage these custom learning projects from kick-off through delivery.
• Learning Experience Strategy: Provide strategic direction on Articulate Storyline 360, Rise 360, and mobile learning and use of AI tools. Ensure adult learning methodologies and WCAG AA regulations are effectively utilize when developing and updating the content. Manage and coordinate translation services across multilingual development initiatives including audio, text, graphics and course testing requirements.
• Quality & Release Operations: Oversee rigorous quality deliverables across storyboard, alpha, beta, and production stages. Coordinate deployment schedules, release communications and partner with LMS administrators to ensure seamless course publication.
• Financial & Matrix Management: Manage budget, project estimates, vendor and SME costs, along with proposals and project set up in Oracle. Coordinate with finance teams on invoicing, revenue tracking and vendor expenses.

Required Qualifications

• Education: Bachelor's degree in Instructional Design, Education, Communications, Business, or a related field.
• Experience: 7 years in eLearning, instructional design, training development, or learning operations.
• Leadership: 3 years of direct people management or matrixed team leadership experience.
• Systems Expertise: Deep operational understanding of large-scale content library management, SCORM, cloud LMS platforms, AI tools, and Agile development workflows.
• Authoring Tools: Practical fluency directing workflows in Articulate Storyline 360 and Rise 360.

Preferred Qualifications

• Experience managing training portfolios within the utility, energy, manufacturing, or heavy industrial sectors.
• Familiarity with NERC-related content and compliance credential requirements.
• Experience with AI tools such as Murf, Copilot Plus, Synthesia and PerfectIT.
• Background managing localization pipelines and translation platforms (e.g., Smartcat).
• Advanced knowledge of Jira administration, custom workflows, and operational automation.

Why Join GP Strategies?

At GP Strategies, we innovate learning solutions for global enterprise organizations. By leading the content ecosystem for GPiLEARN , you will directly help industrial organizations build safer, highly skilled, and compliant workforces while driving long-term operational excellence.