Marketing Operations Coordinator

The Marketing Operations Coordinator plays a key role in supporting the Member Marketing team to deliver a consistent, polished, and high-performing experience across GOVX's primary member-facing channels, including email, SMS, and homepage. This role is responsible for quality assurance, campaign scheduling, and aligning channel execution with creative and strategy teams. The Coordinator will also help support the launch of new engagement channels and play a critical role in ensuring GOVX's messages resonate with its members.

The Member Marketing team owns the full lifecycle of member communications from planning to reporting. Every touchpoint is an opportunity to strengthen engagement, drive orders, and reflect the mission-driven spirit of GOVX. This role will assist in coordinating across departments, ensuring that all campaign elements are aligned and optimized, and that campaigns are executed with precision.

Requirements

• Learn and master GOVX systems and tools that support our key member engagement channels, including but not limited to:
• Promotional email
• Transactional email and email journeys
• SMS
• GOVX homepage and landing pages
• Personalization engine
• A/B testing platform
• Project management tools
• Manage QA and revisions for all outbound campaigns with extreme attention to detail to ensure accuracy, consistency, as well as brand and promotional campaign alignment.
• Support campaign scheduling and cross-channel calendar coordination in partnership with the Lifecycle Marketing and Campaign Marketing teams.
• Help conduct post-campaign performance reviews to identify trends, successes, and opportunities for future improvements.
• Learn the GOVX catalog to support campaign structure and partner with the Partner Management team to make sure we are putting the right brands in front of our audience at the right time to drive sales.
• Support creative and messaging consistency across email, SMS, homepage, landing page, and emerging channels.
• Assist in testing segmentation and messaging strategies to improve engagement and performance.
• Play an active role in launching new marketing and communication channels as they emerge.
• Create and manage campaign requests and workflows in the GOVX project management system to ensure deadlines are met and processes are efficient.
• Document and optimize standard operating procedures (SOPs) for email QA, scheduling, and deployment to improve team efficiency.
  
  

Key Interface

• Creative Team
• Lifecycle Marketing
• Campaign Marketing Manager
• Digital Merchandising
• Category Management
• Product
• External Partner/Agencies
  
  

Requirements

• Bachelor's Degree preferred
• 1-3 years of experience in marketing, QA, project coordination, or a related role (email or cross-channel marketing preferred).
• Strong attention to detail and ability to maintain accuracy across multiple projects.
• Passion for enhancing the customer experience and making data-driven decisions.
• Excellent time management and organizational skills.
• Effective written and verbal communication skills.
• A collaborative team player who thrives in a fast-paced environment.
• Proficient in Microsoft Excel and project management tools.
• Experience with email/SMS platforms and Google Analytics (preferred but not required).
  
  

Supervisory Responsibilities

This position will not have supervisory responsibilities.

Travel Requirements

This position will have limited travel requirements (Less than 5%).

Work Location

The Marketing Operations Coordinator will work 100% onsite at the GOVX Corporate Office in San Diego, CA during their 90-day introductory period, working five days per week with a full eight-hour shift each day.  After successful completion of the 90-day introductory period, we will review a shift to a hybrid schedule. Should a hybrid schedule be approved, it would require a minimum of 3 days in-office, working a full eight-hour shift in office each day. The in-office days will be based on business needs to be set by your manager. No relocation allowance or visa sponsorship will be provided.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

• Flexible Time Off, Paid Sick Leave, Paid Holidays
• Competitive Medical, Dental, Vision, and Life Insurance
• 401(k) plan with discretionary match available
• Flexible Spending Account (FSA), Health Savings Account (HSA)
• Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life
• Employee Referral Program
• Lunch provided in office one day per week
• Gym on site
• Collaborative work environment in a modern office, stocked with drinks and snacks
• Exposure to a growing ecommerce company
• Discounts on the GOVX website
  
  

Pay Range

$28.85 - $31.25 per hour, non-exempt position

AAP/EEO Statement

EOE. Veterans/Disabled. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Position will require successful completion of a background check and drug testing prior to starting employment.

About GOVX

Savings for Those Who Serve

GOVX was founded in 2011 to offer exclusive benefits to those who serve our country. The GOVX membership is comprised of current and former members of the United States military, law enforcement, firefighting, medical services, and government personnel. GOVX is dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members' on-duty and off-duty needs.