Application Monitoring & Support Specialist

TS/SCI CI Poly Cleared | Sterling, VA

The Amatriot Group is seeking a dedicated and proactive 24/7 Application Monitoring and

Support Specialist to join our MAKALU team. In this role, you will be responsible for ensuring

the continuous availability and performance of our applications by monitoring systems, providing

user support, and performing first-line troubleshooting. This position requires a commitment to

working rotating shifts to provide around-the-clock coverage. You would be supporting

ChatSurfer and Bodhi Applications.

Shifts: (Approximate Hours)

• Day Shift
• 6:00am – 2:00pm EST
• Swing Shift
• 2:00pm – 10:00pm EST
• Night Shift
• 10:00pm – 6:00am EST
  
  

Required Qualifications

• Active and current TS/SCI with CI Polygraph
• Bachelor’s degree in Information Technology, Intelligence, or a related field (or
  
  

equivalent experience).

• Active CompTIA Security certification (or other equivalent DoD 8140 IAT II compliant
  
  

certification).

• Minimum of 5 years of experience in application monitoring, software development, user
  
  

support, or a related role.

• Strong understanding of application performance monitoring and troubleshooting
  
  

techniques.

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work rotating shifts, including nights, weekends, and holidays.
  
  

Responsibilities

Real-Time Monitoring:

• Continuously monitor application performance and system health using monitoring tools
  
  

and dashboards.

• Identify and respond to alerts and notifications in a timely manner.
  
  

User Support

• Provide timely and effective support to users experiencing application issues.
• Document user issues and track them to resolution, ensuring a positive user
  
  

experience.

• Communicate with users to gather detailed information about issues and provide clear
  
  

instructions for resolution.

First-Line Troubleshooting

• Quickly diagnose application issues and perform initial troubleshooting.
• Resolve common issues independently and escalate complex issues to the development
  
  

and sustainment teams with detailed information and context.

• Work with cross-functional teams to ensure issues are resolved efficiently and
  
  

effectively.

Collaboration With Development Teams

• Liaise with application developers and sustainment engineers to provide feedback on
  
  

application performance and identify areas for improvement.

• Assist in the deployment and testing of application updates and patches.
  
  

Documentation And Reporting

• Maintain accurate records of monitoring activities, incidents, and resolutions.
• Generate reports on application performance and incident trends for management
  
  

review.

Communication

• Provide clear and concise communication to stakeholders regarding application status,
  
  

incidents, and resolutions.

• Collaborate with team members and other departments to ensure alignment and
  
  

effective issue resolution.