What are the responsibilities and job description for the Tier 3 VIP Support position at GovCIO?
Overview
GovCIO is currently hiring for a Tier 3 VIP Support Administrator to provide executive support for DAIT within the CFTC. This person will be a part of an executive support team delivering white glove, mission critical IT services to senior executives and VIP stakeholders within the Commission. They will ensure high-quality technical support (Tier 3), enforce best practices, and drive operational improvements across a secure, compliance-focused environment. The position is based in Washington, DC and requires full onsite presence.
Responsibilities
Bachelors degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline with 5 - 8 years (or commensurate experience). Acceptable substitute for education would be 9 years (overall) directly related experience.
Required Skills And Experience
Preferred Skills And Experience
GovCIO is currently hiring for a Tier 3 VIP Support Administrator to provide executive support for DAIT within the CFTC. This person will be a part of an executive support team delivering white glove, mission critical IT services to senior executives and VIP stakeholders within the Commission. They will ensure high-quality technical support (Tier 3), enforce best practices, and drive operational improvements across a secure, compliance-focused environment. The position is based in Washington, DC and requires full onsite presence.
Responsibilities
- Manage and maintain user accounts and access to network resources:
- Administering user profiles in Active Directory and mailboxes in Exchange Online
- Apply password reset and access permissions ensuring agency guidelines are followed
- Manage email distribution lists and security groups
- Support agency “PIV” (smart card) secure logon
- Assist with shared file access (traditional server and cloud)
- Assist with user OneDrive management and troubleshooting
- Oversee administration of MFDs (multi-function devices), network printers, and related servers:
- Manage network print queues, including troubleshooting and resolving queue problems
- Serve as escalation point for customer support and provide coordination with infrastructure teams
- Collaborate with senior staff and client to resolve complex problems
Bachelors degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline with 5 - 8 years (or commensurate experience). Acceptable substitute for education would be 9 years (overall) directly related experience.
Required Skills And Experience
- 5 years of work experience in computer systems with at least 3 years of solid system, network administration and/or IT services experience.
- Experience managing Active Directory user accounts and Group Policy in AD/Azure AD
- Experience working with Outlook and shared mailboxes
- Experience provisioning user workstations and software using MCM or similar tools
- Experience with Microsoft 365 (Teams, Outlook) and other collaboration tools.
- Attention to detail while creating/modifying/managing a high volume of accounts
- Strong organizational, problem-solving, and analytical skills
- Ability to manage multiple priorities and projects
- Manage on/off‑boarding, user provisioning, permissions
- Exceptional interpersonal, written, and verbal communications skills
- Ensure accessibility and Section 508 compliance for end‑user tech and A/V experiences
Preferred Skills And Experience
- Experience managing mailboxes using Exchange Online; creation, deletion, and permissions
- Knowledge of Microsoft Windows Server 2019, 2022 and Microsoft Windows 11
Salary : $85,000 - $100,000