What are the responsibilities and job description for the Senior Customer Support Administrator (IT Specialist) position at GovCIO?
Overview
GovCIO is looking for a Senior Customer Support Administrator (IT Specialist) with an active Secret clearance to provide Tier 2 Level field support. This position will be an on-site position in San Francisco, CA.
Responsibilities
The Customer Support Administrator (Senior) serves as the primary on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience for classified and unclassified networks. This role requires excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.
High School with 6 - 9 years of IT customer support (or commensurate) experience
Required Skills And Experience
#JP #DICE #Bluestone
Posted Salary Range: USD $75,000.00 - USD $95,000.00 /Yr.
GovCIO is looking for a Senior Customer Support Administrator (IT Specialist) with an active Secret clearance to provide Tier 2 Level field support. This position will be an on-site position in San Francisco, CA.
Responsibilities
The Customer Support Administrator (Senior) serves as the primary on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience for classified and unclassified networks. This role requires excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.
- Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation.
- Creates, updates, and tracks service call requests within service ticket tracking systems such as Remedy, ServiceNow, ServiceManager, and others.
- Troubleshoots and resolves issues with on-site communications equipment.
- Provides user support for mobile devices, including MDM (Mobile Device Management) solutions.
- Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive.
- Maintains remote user assistance capabilities.
- Provides technical assistance for relocations and moves.
- Stages and take-downs end-user workstations and associated equipment.
- Manages user/workstation accounts and permissions within Active Directory.
- Experience with system reimaging, remote desktop management platforms, and remote connection tools.
- Maintains operability of the Uninterruptible Power Supply (UPS).
- Provide troubleshooting of VTC equipment.
- Periodic travel (As Required).
High School with 6 - 9 years of IT customer support (or commensurate) experience
Required Skills And Experience
- Experience supporting Microsoft Windows environments and Microsoft software
- Experience in troubleshooting and resolving Tier 1 and 2 hardware and software problems
#JP #DICE #Bluestone
Posted Salary Range: USD $75,000.00 - USD $95,000.00 /Yr.
Salary : $75,000 - $95,000