Senior Salesforce Platform Administrator

The Salesforce Administrator will administer and maintain the Salesforce platform, ensuring optimal performance and user satisfaction.

Responsibilitie

• sAdminister and maintain the Salesforce platform, including user accounts, profiles, permission sets, role hierarchies, sharing rules, and security controls
• .Design, configure, and support Salesforce solutions using declarative tools such as Flows, validation rules, approval processes, record types, page layouts, and custom objects
• .Partner with business stakeholders to gather requirements, analyze business processes, and develop effective Salesforce solutions
• .Serve as a trusted advisor to program areas by identifying opportunities to improve business processes and increase platform adoption
• .Develop and maintain reports, dashboards, and analytics to support operational and executive decision-making
• .Manage data quality initiatives including data imports, exports, cleansing, deduplication, and migration activities
• .Coordinate and support Salesforce releases, testing activities, and deployment processes across development, testing, and production environments
• .Troubleshoot complex platform, configuration, security, and integration issues and coordinate resolution activities
• .Support integrations between Salesforce and internal or external systems using APIs and approved integration tools
• .Develop and maintain system documentation, configuration standards, operating procedures, and knowledge base materials
• .Deliver end-user training and provide ongoing support to business and technical staff
• .Mentor junior administrators and agency staff to build internal Salesforce administration and support capabilities
• .Assist in establishing Salesforce governance, security, change management, and platform support processes
• .Ensure compliance with Commonwealth security, accessibility, records management, and data governance requirements