What are the responsibilities and job description for the Technical Trainer/ Level 2 IT Support position at Goulston & Storrs?
SUMMARY: Goulston & Storrs is an Am Law 200 Boston-based law firm seeking a Technical Trainer / Level 2 IT Support Engineer to join our cutting edge and collaborative technology team in our Washington DC office.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Primary Responsibilities
- Conduct all IT training efforts across the firm including collaborating with outside/3rd party training efforts as required.
- Publish IT training offerings throughout the year for attorneys and administrative staff.
- Maintain the IT training environment including training spaces, eLearning content, resources and documentation.
- Work on special department or firm projects as needed.
- Identify learning objectives by collaborating with firm stakeholders and conducting needs assessment to design and develop training to align with the firm’s technical strategy.
- Handle all logistics of training programs including materials, tracking attendance, and maintaining training records and reports.
Secondary Responsibilities:
- On-site support in the Washington DC office, including tickets escalated from the firm’s outsourced tier 1 help desk provider.
- Maintenance and responsibility for the office’s conference room audio visual technology and occasional high-profile meeting setups.
Core Competencies and Qualifications
- 3 years of IT training / application experience, preferably at a mid to large size law firm.
- A strong track record of supporting technology applications across multiple offices.
- Highly developed interpersonal skills, including a comfort level with verbal and written communications aimed at both technical and non-technical team members.
- Demonstrated ability to organize & prioritize projects and complete multiple tasks on schedule.
Education/Experience:
- 3 Years’ IT training and application experience.
- Bachelor’s degree or equivalent work experience.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Goulston & Storrs provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, national origin, age, handicap, disability or veteran status in accordance with applicable state and federal laws. In addition, Goulston & Storrs complies with applicable federal, state and local laws governing nondiscrimination in employment.
The salary range for this position is $100,000 to $130,000 annually, depending on qualifications and experience.
Salary : $100,000 - $130,000