Student Health Services Coordinator (5410)

Job Summary

The Student Health Services Coordinator plays a pivotal role in the dynamic, team-oriented Gould Academy Health Services team. Acting as the bridge between clinical staff, mental health counselors, and parents/guardians, this role provides essential holistic health support and care coordination. The ideal candidate is passionate about adolescent wellness, highly organized, and committed to fostering a safe, inclusive care environment.  Expected to be present during regular operational hours: Monday through Friday, 8:00 AM – 4:30 PM, 10 months.

Relationships

This position works in a highly collaborative environment alongside the Director of Health Services, nurses, mental health professionals, faculty, and parents. As a frontline representative of Gould Academy, the Student Health Services Coordinator must demonstrate exceptional empathy, professionalism, and a positive, solution-focused attitude when advocating for students and interacting with the wider community.

Essential Duties and Responsibilities

Care Coordination & Student Advocacy

• Serve as the welcoming, first point of contact for the Health Center. Assist students with check-in, assess immediate non-clinical needs, and promptly alert nursing staff to urgent or acute situations.
• Coordinate wraparound care by serving as the primary liaison between the Health Center, parents, providers, and students. Assist in gathering visit notes and coordinating care plans with outside facilities.
• Guide international students and their families through the healthcare system by administering the verification process and coordinating the purchase of health insurance.
• Maintain strict adherence to HIPAA/FERPA guidelines, demonstrating ethical responses and safeguarding student privacy in all bio-psycho-social situations.

Communications & Schedule Management 

• Serve as the primary communications hub for the Health Center. Manage all incoming calls and voicemails, triage urgent or complex inquiries to the appropriate clinical staff, and maintain an organized digital appointment schedule for both routine and acute student visits.

Health Administration & Operations

• Create, manage, and update students’ electronic health records (EHR) and track Maine ImmPact immunization data with high attention to detail. Prepare health records for graduating seniors.
• Manage the clinical appointment book. Coordinate appointments for students, send reminders via Google Chat, and arrange transportation for local and long-distance medical visits.
• Complete accurate billing to student accounts for pharmacy purchases, supplies, and contracted health services.
• Oversee clinical and office supply inventories, restock First Aid kits across campus, and manage prescription pickups.
• Handle incoming/outgoing mail and courier services, maintain organized hard-copy filing systems, and assist with essential center upkeep (e.g., laundry, bed remaking, secure document shredding).

Other Duties

This job description in no way states or implies that these are the only duties to be performed by this employee. They will be required to follow any other instructions and to perform any other reasonable duties requested by their supervisor and/or the Head of School.

Qualification Requirements

• A bachelor’s degree in Social Work (BSW), Human Services, Psychology, Public Health, or a related field is strongly preferred. An Associate degree in Allied Health or Applied Sciences with relevant experience will also be considered.
• Exceptional written and oral skills, with a strong ability to build rapport with adolescents and communicate professionally with parents and clinical staff.
• Expert computer literacy, including the ability to seamlessly navigate electronic medical records (EHR) and database software.
• Basic CPR certification and Mental Health First Aid (or willingness to obtain upon hire).
• High School diploma required. Must possess a valid Maine Driver’s license. CHRC from the Maine Department of Education.

Physical Work Environment

These physical requirements are not exhaustive; corrective devices may be used to meet them.

• Ability to thrive in a semi-open office setting with frequent in-person interactions, student check-ins, and numerous interruptions.
• Ability to sit for prolonged periods at a computer workstation, utilizing repetitive arm/hand movements and fine motor skills.
• Frequent bending, standing, walking, and reaching. Occasional kneeling, squatting, and driving a motor vehicle.
• Must be able to frequently lift 10-15 lbs., with a maximum lifting/carrying capacity of 35 lbs.
• Ability to move fluidly around campus and travel to off-campus worksites or local medical facilities.