What are the responsibilities and job description for the VP, Owned & Operated Channels position at GoToFoods?
GoTo Foods operates seven iconic brands — Moe’s Southwest Grill, McAlister’s Deli, Auntie Anne’s, Cinnabon, Jamba, Schlotzsky’s, and Carvel — across approximately 6,000 franchise locations. The company is backed by Roark Capital.
The VP, Owned & Operated Channels will build and lead the CRM and direct marketing engine across all seven brands. loyalty program has several million active members, with substantial opportunity for a leader to build a strong lifecycle marketing infrastructure — with onboarding journeys, churn-prevention triggers, and personalized cadences. This role exists to build customer journeys.
You will report directly to the Chief Growth Officer and own every channel the company controls without paying per impression: email, text, push notifications, direct mail, and SEO content distribution. The goal is to turn owned channels into the highest-ROI growth lever in the portfolio.