What are the responsibilities and job description for the Director, Ops Services position at GoTo Foods?
Job Summary
The Director, Operations Services, is responsible for facilitating the achievement of organizational goals through providing operational support for franchisees and field teams. This person will serve as a conduit for the brand's teams and GoTo Foods, including Marketing, Research and Development, Training, Operations, Non-Trad Ops, Supply Chain, and IT, to ensure consistent execution of brand standards and drive efficiency across common areas and workstreams.
Essential Functions
The Director, Operations Services, is responsible for facilitating the achievement of organizational goals through providing operational support for franchisees and field teams. This person will serve as a conduit for the brand's teams and GoTo Foods, including Marketing, Research and Development, Training, Operations, Non-Trad Ops, Supply Chain, and IT, to ensure consistent execution of brand standards and drive efficiency across common areas and workstreams.
Essential Functions
- Operations Management
- Proactively communicates and collaborates with multiple levels within the brand team – including field teams, and GoTo Foods to analyze information needs and functional requirements and deliver the desired information, reports, updates, or feedback.
- Identify operational inefficiencies and lead discussions on opportunities to improve areas of inefficiency
- Serves as liaison between all departments and shared services
- Facilitate and lead collaboration meetings and working sessions between franchisees, Operations, Marketing, and shared services
- Ensures that corporate policies and standards of excellence are uniformly understood and administered.
- Communicate and work cross-functionally with all departments on restaurant needs and support, to identify cost-efficient solutions they can provide to minimize operational complexities and drive operational efficiencies.
- Manage Franchise programs such as Guest Focus and various audits.
- Coordinate key initiatives such as POS rollout, new equipment rollout, and brand values.
- Project Management
- Successfully complete data and informational gathering to develop scopes of work for assigned projects via discovery meeting, questionnaires, and forms
- Participate as a stakeholder and lead on tasks with centers of excellence-driven projects (Consumer Insights, Supply Chain, Enterprise IT, Digital, Off Premise)
- Ensure project scopes align with budgets and timelines
- Plans, executes, and monitors results to ensure projects achieve the desired outcomes.
- Work independently or with teams to move projects to completion.
- Revise project plans as appropriate to meet changing needs and requirements.
- Manages day-to-day operational aspects of a project and scope.
- Successfully engages in multiple initiatives simultaneously.
- Successfully manages relationships with brand and centers of excellence teams through effective communication and prioritizations
- Resolves and/or escalates issues in a timely fashion.
- H.S. Diploma, Req
- Bachelor's Degree, Pref
- At least 10 years of franchised restaurant operations experience - Required
- Project management experience - Required
- Experience managing databases and providing data analysis - Required
- Experience managing a team - Required
- Proficiency in computer skills, i.e., Microsoft Word, PowerPoint, Excel, and Outlook
- Excellent writing and communication skills
- Excellent interpersonal skills with a demonstrated ability to be flexible and effectively work with others as a team.
- Ability to take direction and work independently to achieve objectives
- Adept in Technology, Verbal & Written Communication, Organization, Time Management, Strategic Planning, Resourcefulness, Detail-Oriented.
- Knowledge of POS and BOH systems and functionalities
- Strong analytical, problem-solving, and verbal and written communication skills
- Ability to manage and prioritize multiple assignments.
- Ability to work with diverse individuals to collect the necessary information.
- Ability to identify information, materials, and resources needed to complete a project or assignment.
- Ability to develop detailed and specific procedures and processes outlining the steps to follow in completing department, program and/or project tasks.
- Ability to be flexible in adapting to changes in priorities, assignments, and other interruptions, which may impact pre-established timelines and courses of action for completing projects and assignments.