Director of Business Solutions (Construction)

Grow With Us at Gothic Landscape
At Gothic Landscape, we are about delivering extraordinary customer service and building authentic relationships—not only with our clients but with our teams. With ingenuity, vision, and dedication, we transform landscapes into the places people play, work, and live. As the largest family-owned and operated landscaping company in the nation, we never forget why we do what we do… and who makes it all possible. Together, we create something unique that keeps on growing year after year.

Director of Business Solutions (Construction) plays a pivotal role in aligning Gothic's construction operating processes with technology systems across all geographies. This role serves as the bridge between field operations, back-office teams, and IT, ensuring that workflows are standardized, scalable, and optimized for both efficiency and growth.

This position is responsible for gaining a deep understanding of how work is done in the field, mapping and improving business processes, driving integration across systems, facilitating technology adoption, and supporting change management efforts throughout the organization. Success in this role requires significant construction experience, a passion for field engagement, and the ability to translate operational needs into system and process solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Field & Operational Engagement

• Spend substantial time engaging with field teams in person; observe operations directly while crews are working.
• Use observation and questioning to understand what is working, what is not, and why.
• Test assumptions, solutions, and changes directly with employees performing the work.

Maintain a continuous improvement mindset—observe, ask, simplify, improve.

• Process Discovery, Mapping & Optimization
• Conduct detailed process discovery sessions across field and back-office teams to document workflows in material take-off, estimating, billing, job costing, scheduling, procurement, safety, work orders, and project execution.

Develop process maps and identify inefficiencies, friction points, duplication, or lack of standardization.

• Harmonize differing branch workflows into unified, scalable best practices.
• Propose and champion process improvements that enhance productivity, reduce risk, and support scalable growth across the Construction Business.

System Design & Technology Enablement

• Collaborate with IT and vendor teams to evaluate, configure, and implement construction technology solutions.
• Translate operational needs into clear business and system requirements.

Partner with IT during software design, testing, rollout, and ongoing enhancements.

• Ensure data flows, dependencies, and integrations support efficient construction operations.
• Assist in configuration, testing, and system validation.
• Data Management & Reporting
• Partner with IT to monitor system performance and ensure compatibility with hardware, network, and security standards.
• Recommend ongoing improvements based on observed system behavior, user feedback, and operational demands.

Implementation & Change Management

• Support vendor evaluation and selection for new tools and platforms.
• Lead or support UAT, pilot programs, and go-live activities.
• Develop training materials and deliver both in-person and virtual training.
• Monitor post-implementation adoption and use feedback to drive iterative improvements.

Stakeholder Engagement & Communication

• Serve as a liaison between project managers, superintendents, estimators, safety professionals, accounting teams, and IT.
• Facilitate cross-functional workshops and maintain a structured feedback loop.

• Support the rollout and reinforcement of performance metrics tied to process improvements and technology adoption.

Ensure data accuracy, consistency, and integrity across systems.

• Support development of dashboards and reporting tools that enhance decision-making.
• Validate system outputs and troubleshooting issues tied to workflow or data dependencies.

ADDITIONAL DUTIES

• Act as a cultural influencer for process discipline, technology adoption, and operational consistency.
• Support leadership in driving a paced, sustainable change management strategy across branches.
• Assist with creating documentation that helps institutionalize processes and knowledge.

SKILLS AND QUALIFICATIONS

• Minimum 7 years in the construction industry, preferably with direct field experience.
• Broad exposure to construction back-office functions such as estimating, billing, procurement, job costing, scheduling, and safety.
• Strong ability to analyze complex construction workflows and identify process improvement opportunities across multiple regions and teams
• Hands-on experience with construction technology platforms (e.g., Sage 300 CRM/CMS, Procore, Viewpoint, CMiC, HeavyJob, B2W, etc.).
• Proven experience documenting and optimizing workflows.
• Experience supporting or leading technology implementation projects.
• Skilled in facilitating cross-functional workshops and managing stakeholder expectations.
• Understanding of ERP systems, construction management platforms, and key back-office functions.
• Ability to interpret construction KPIs, operational reports, variances, and trends.
• High-level proficiency with word processing, spreadsheets, email platforms, and internet tools.
• Experience in process mapping tools (Visio, Lucidchart, etc.).
• Familiarity with ERP and construction management software.
• Ability to understand database concepts and data flow across systems.
• Bachelor’s degree in construction management, Engineering, Accounting, Information Systems, or related field.
• PMP, CM-Lean, Six Sigma, or similar process improvement certifications are a plus.

Benefits and Salary

• Medical, dental, and vision insurance
• FSA and FSA Dependent Care
• 401(k)
• Salary range of $135,000 to $150,000
• Paid Sick Time
• 9 Paid Holidays
• Paid Vacation

At Gothic Landscape, you’ll join a collaborative, people-first culture where your expertise will help keep our teams paid accurately and on time—and where your ideas for improving processes will be valued and supported.

We are an equal opportunity employer.

Salary : $135,000 - $150,000