Operations & Program Support Manager

Operations & Program Support Manager Salary $20-$22/hr Employment Full Time Location Goshen, IN Reports to: Executive Director Position Type: Full-Time Department: Administration & Youth Services Position Summary Reporting directly to the Executive Director and serving as an integral member of the senior management team, the Operations & Program Support Manager is responsible for advancing the organization’s strategic goals while ensuring smooth day-to-day operations. This dual-role position combines operational leadership with direct support for youth programs and staff. The Operations & Program Support Manager will lead internal systems improvement, oversee staff coordination, and help develop and implement organizational policies and procedures. As part of a nonprofit team, responsibilities and duties may evolve based on the needs of the organization. Key Responsibilities Strategic Leadership & Organizational Development • Contribute to the development and implementation of The Post’s strategic goals and objectives. • Maintain open communication with the Executive Director regarding organizational priorities and challenges. • Represent The Post at community events, partnerships, and other external engagements as needed. Team Development & Supervision • Oversee, direct, and organize the work of operations and youth support staff. • Promote a culture of learning, accountability, and continuous improvement. • Provide mentorship, training, and performance evaluations for team members. • Collaborate with the Executive Director to ensure balanced workloads and effective team coordination. Operational Management • Develop, refine, and implement policies, procedures, and internal control systems (with Executive Director approval). • Oversee daily operational functions to ensure alignment with the organization’s strategic plan. • Support evening staff and youth programs, maintaining a visible leadership presence during operational hours. • Participate in on-site and off-site youth programs, classes, and community activities. • Ensure technology systems and office software (Microsoft Outlook, Word, Excel, Windows 11, Canva) are used effectively for communication, scheduling, and project management. • Assist with communications, document creation, and promotional materials using Microsoft Office Suite and Canva. Qualifications • Experience working in or with a nonprofit organization; familiarity with nonprofit compliance and reporting. • Proven success in managing organizational operations or similar leadership roles. • Strong proficiency in Microsoft Outlook, Word, Excel, Windows 11 operating systems, and Canva for communications and creative materials. • Excellent problem-solving, conflict resolution, and decision-making skills. • Demonstrated ability to coach, mentor, and lead diverse teams. • Strong organizational, multitasking, and time-management abilities. • Exceptional written, oral, and interpersonal communication skills. • Collaborative and flexible team player who can adapt to changing priorities. • Passionate about The Post’s mission and committed to supporting youth development. • Ability to lead youth programs, activities, and prayer groups with professionalism and enthusiasm. Additional Information As a nonprofit organization, The Post’s operational needs evolve based on funding, programming, and community engagement. All job duties and responsibilities are subject to change as the organization grows. Apply: https://www.indeed.com/cmp/The-Post-Youth-Center/jobs?jk=efcf9cdda60f458f&start=0&clearPrefilter=1