Property Services Specialist

Gorilla Property Services

Property Services Specialist Job Description

Reports to: Lead Technician
Supervisory responsibilities: None

Position Overview

The property services specialist performs exterior cleaning and property maintenance services safely, efficiently, and to Gorilla Property Services standards. Working under the direction of the Lead Technician and Operations Manager, this role completes assigned tasks, cares for equipment, documents work, and provides professional customer service.

Field Operations and Service Execution

· Perform assigned pressure washing, soft washing, window cleaning, gutter cleaning, graffiti removal, snow removal, and general exterior property maintenance services.

· Work on commercial, residential, and industrial properties; clean roofs, siding, and other surfaces using approved methods appropriate to the material.

· Review assigned job details and follow instructions for site setup, cleaning, property protection, and cleanup.

· Use equipment, chemicals, and cleaning techniques as trained; confirm instructions before changing methods or working outside the approved scope.

· Check assigned work for quality, correct deficiencies as directed, and leave the work area clean and orderly.

Health and Safety

· Follow company safety policies and procedures and use required personal protective equipment.

· Identify hazards before and during work and promptly notify the Lead Technician or Operations Manager of unsafe conditions.

· Use ladders, lifts, and other equipment only when trained and authorized; follow safe procedures for work at heights.

· Handle, mix, store, and transport chemicals according to training, product instructions, and company procedures.

· Promptly report incidents, near misses, property damage, and equipment problems; stop work when conditions are unsafe.

Customer Service and Communication

· Maintain a professional appearance and treat customers, coworkers, and customer property respectfully.

· Answer routine questions about assigned work and refer complaints, pricing questions, and requested scope changes to the Lead Technician or Operations Manager.

· Identify potential additional service needs and relay them to the Lead Technician or office for follow-up; perform additional work only after approval and assignment.

Equipment and Vehicle Care

· Assist with loading, unloading, and organizing tools, chemicals, and supplies; keep vehicles and trailers clean.

· Perform assigned equipment checks and basic maintenance within training and authorization.

· Report low supplies and repair or replacement needs promptly; operate company vehicles only when authorized.

Job Documentation and Productivity

· Use Gorilla Pro or designated company systems, as assigned, to review job details, record work progress, upload before and after photos, and enter job notes.

· Accurately record time worked and communicate task completion, delays, site issues, and requested changes.

· Work toward assigned completion timeframes while maintaining safety and quality; arrive prepared and minimize avoidable downtime.

Qualifications

· Experience in exterior cleaning, pressure washing, or property maintenance preferred.

· Ability to learn and safely use cleaning equipment, chemicals, and techniques and follow verbal and written instructions.

· Valid driver’s license with a clean driving record for duties involving company vehicle operation.

· Ability to perform the physical duties of the position, with or without reasonable accommodation.

Core Competencies

· Dependability, a strong work ethic, and accountability for assigned work.

· Attention to detail, willingness to learn, and sound judgment about when to ask for assistance.

· Teamwork, clear communication, customer service, and effective time management.

Working Conditions

· Outdoor work in varying weather conditions and physically demanding tasks involving lifting, climbing, bending, and extended standing.

· Work at heights using ladders, roofs, or lifts when trained and authorized.

· Early mornings, long days, and occasional weekend work as scheduled.

Compensation and Growth

· Competitive hourly wage; potential for performance incentives and growth opportunities, subject to company policy.

Performance Expectations

· Quality of assigned work and rework needs; timely task completion; accurate time and job documentation.

· Safety compliance, reliable attendance, teamwork, equipment care, and professional customer interactions.

Pay: $16.00 - $19.00 per hour

Expected hours: 20.0 per week

Work Location: In person

Salary : $16 - $19