What are the responsibilities and job description for the Process Improvement & Project Management Intern position at Gorilla Commerce?
Position Snapshot
As a Process Improvement & Project Management Intern, you’ll help transform how Gorilla Commerce operates by turning high touch, manual workflows into scalable, automated processes within Logistics. This role exists to accelerate our automation efforts and reduce manual work as we continue to grow. You’ll work cross functionally to document processes, assess automation readiness, and help bring solutions to life—leaving behind real, measurable impact.
About Gorilla Commerce
What We Do: We’re a leading e-commerce company focused on creating high-quality, affordable products that make everyday life easier.
Scale & Footprint: Headquartered in Norwalk, CT, Gorilla Commerce is a Top 10 Amazon U.S. seller with rapid growth and expanding into an omnichannel presence.
Industry Differentiator: Known for our flagship brand, Gorilla Grip, we combine creativity with data-driven insights to deliver obsession-worthy products.
Culture Highlights: Fast-paced, collaborative, and customer-focused environment where innovation and growth thrive.
Impressive Growth: We’re a rapidly growing e-commerce company with ambitious plans to expand our reach and evolve into a true omnichannel business.
What You'll Do
Identify high-volume, manual workflows and document current state processes end-to-end
Create clear, standardized SOPs and process maps to support automation and scalability
Evaluate process readiness for automation and identify improvement opportunities
Recommend process simplifications to reduce rework and operational risk
Quantify potential efficiency gains, time savings, and automation impact
Partner with Operations and IT to identify appropriate automation solutions
Implement and test automation using available tools, or scope timelines and requirements for IT led projects
Support testing, validation, and documentation for inflight automation initiatives
What You Bring
Must-Haves
Currently pursuing a degree in Business, Analytics, or a related field
Strong analytical and problem-solving skills
Ability to document processes clearly and logically
Comfortable working across teams and asking thoughtful questions
Organized, detail oriented, and able to manage multiple workstreams
Strong time management and organizational skills
Proficiency in Excel and basic data analysis
Clear written and verbal communication
Comfort learning new tools and systems
Detail oriented with a problem-solving mindset
Nice-to-Haves
Exposure to process improvement, automation, or operations work
Interest in logistics, systems, or technology enabled solutions
Equal Opportunity Statement
We welcome teammates from all backgrounds, identities, and experiences. If you think you’re a great fit, we encourage you to apply.