What are the responsibilities and job description for the Business Systems Analyst position at Gorilla Commerce?
Position Snapshot
Reporting to the Senior Manager, Technology, this position contributes to Gorilla Commerce’s success by supporting and enhancing technology solutions that enable cross-functional business operations. As a Business Systems Analyst, you will partner with stakeholders to gather requirements, assist with system improvements, and support day-to-day operations across key platforms.
This role is ideal for an early-career professional looking to develop a strong foundation in business systems, ERP platforms, and cross-functional collaboration. You will gain exposure to enterprise systems and help drive incremental improvements that support the company’s technology roadmap.Success in this role requires strong attention to detail, curiosity, organization, and the ability to manage multiple priorities in a fast-paced environment.
About Gorilla Commerce
What We Do: We’re a leading e-commerce company focused on creating high-quality, affordable products that make everyday life easier.
Scale & Footprint: Headquartered in Norwalk, CT, Gorilla Commerce is a Top 10 Amazon U.S. seller with rapid growth and expanding into an omnichannel presence.
Industry Differentiator: Known for our flagship brand, Gorilla Grip, we combine creativity with data-driven insights to deliver obsession-worthy products.
Culture Highlights: Fast-paced, collaborative, and customer-focused environment where innovation and growth thrive.
Impressive Growth: We’re a rapidly growing e-commerce company with ambitious plans to expand our reach and evolve into a true omnichannel business.
- Assist in gathering, documenting, and refining business requirements from cross-functional stakeholders.
- Support small to mid-sized initiatives by breaking down tasks, tracking progress, and escalating risks when needed.
- Collaborate with team members to support system enhancements, configurations, and process improvements.
- Help maintain and support core business applications including NetSuite ERP, Celigo integrations, Seller Central, and BI tools.
- Participate in testing activities (UAT), including documenting test cases, validating outcomes, and identifying defects.
- Troubleshoot and triage basic technical and system issues; escalate more complex issues as needed.
- Work with internal teams and external partners to support development and implementation of solutions.
- Assist in documenting system processes, workflows, and user guides.
- Monitor system performance and support ongoing optimization efforts.
What You'll Bring
- Bachelor’s degree in Information Systems, Information Technology, Business Analytics, Engineering, or a related field.
- 1–2 years of experience in a Business Systems Analyst, IT Analyst, or similar role (internships included).
- Basic understanding of ERP systems; exposure to NetSuite is a plus.
- Familiarity with business processes, system integrations, and data flows.
- Foundational knowledge of SQL or relational databases is a plus.
- Strong problem-solving skills with attention to detail and organization.
- Effective communication skills with the ability to work cross-functionally.
- Eagerness to learn new technologies and grow within the Technology team.
What We Offer
At Gorilla Commerce, we believe great work deserves great rewards. Here’s what you can expect when you join our team:
✔ Competitive Benefits Package
Health Coverage: Comprehensive medical, dental, and vision plans, including a free medical option.
401(k) with Company Match: Supporting your long-term financial wellness.
Paid Time Off: Generous PTO, holidays, and “Birthday Your Way” – take a day off during your birthday month.
Parental Leave: Paid time off for new parents.
Wellness Support: Mental health resources, free gym in our Norwalk office, and Employee Assistance Programs.
✔ Flexible Work Arrangement
Hybrid schedule with three in-office days (Monday–Wednesday)
Remote Flex Week: One fully remote week per year—the week between Christmas and New Year
✔ Perks That Matter
Learning & Development: Professional development encouraged and opportunities provided annually.
Lifestyle Benefits: Commuter assistance, pet-friendly office, and wellness programs.
Culture Perks: Free snacks, coffee, and team events to keep our community strong.
Equal Opportunity Statement
We welcome teammates from all backgrounds, identities, and experiences. If you think you’re a great fit, we encourage you to apply.