What are the responsibilities and job description for the Bicycle Shop Mechanic position at Gorham Bike & Ski?
About This Role
GBS is looking to hire a mechanic in our Brunswick location. You will help every customer by discovering their needs and finding the products and services that gives them the best cycling and skiing experience possible. You will have a focus on exceeding customer expectations and service goals. All in a fun, welcoming, and fast paced environment! A passion for and knowledge of cycling and skiing, and a proactive and positive attitude are qualities at the top of our list!
In this job you will
- Interact with customers and provide exceptional customer service; educate customers about bicycles & skis, and services in the store.
- Perform bicycle and ski related services as needed (Training provided. Previous experience a plus!)
- Provide one of a kind customer service through direct and detailed interaction with customers.
You are
- Dependable
- People-oriented
- Adaptable
- Detail-oriented
- Proactive
- Positive
- Problem solver
Bicycle service experience preferred. Riders and enthusiasts preferred. Open to all ages and levels of experience.
What You'll Do
Duties include but are not limited to:
- Greet customers and utilize the sales process to understand a customer's needs and ascertain the right combination of products and services for the customer.
- Provide positive and excited one of a kind customer service.
- Diagnose and communicate to customer best options.
- Perform services on bikes
- Maintain level of cleanliness throughout the day.
- Other duties as needed/ assigned.
Requirements
Requirements include but are not limited to:
- Minimum 1 year experience preferred working as a bike mechanic.
- Previous bike / ski shop sales and/or service experience preferred.
- Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
- Strong attention to detail
- Ability to maintain open and positive relations with employees and customers
- Interest in developing own skills and knowledge
- Availability to work a flexible schedule based on business needs, including evenings and weekends
- Ability to periodically lift 40 pounds
Nice To Have
Preferred candidates will have knowledge and experience in any or all of the following systems and tools:
- Desktop computers
- Microsoft Windows
- Point of sale POS software
Benefits
- Health insurance
- retirement plan
- employee discounts
- employee demo bike
- paid time off
- incentives
- Minimum Education : High School or Equivalent
- Job Type : Full Time
- Category : Retail
- Minimum Experience : 1 Yr
- Location : Brunswick, ME
Salary : $37,830 - $51,478