Staff Product Manager - AI Journey

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.
• Experience: effortless shopping from chat to checkout.
• Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
  
  

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

🚨 About This Role

AI Journey is a strategic bet for Gorgias. We’re looking for a product leader who can act like a founder.

You’ll join a high-impact environment where ownership is deep, expectations are high, and speed is critical. Your job is to build, iterate, and own one of our most strategic AI-powered initiatives.

🤖 What is AI Journey?

AI Journey is our flagship product initiative to reinvent how brands grow, not with generic, one-way marketing blasts, but through personalized, two-way conversations. It’s about creating better experiences for buyers and driving measurable business results for merchants.

💼 Working Conditions & Expectations

• 🗽 This role is based in New York.
• A high degree of autonomy and ownership is expected. You will drive vision, execution, and cross-functional alignment end to end.
• This role is designed for a founder-type product builder, someone who thrives in unstructured environments and introduces structure as needed.
  
  

🎯 What You’ll Do

• Partner closely with Engineering, Design, Marketing, Sales, and Success to deliver impact across teams.
• Talk to customers: validate hypotheses, iterate quickly based on feedback, and drive product-market fit.
• Build and scale one of our most strategic AI-powered initiatives.
  
  

💡 Who You Are

• A founder-style builder who loves ownership, speed, and iteration.
• Strong product instincts with a sharp eye for what matters (and what doesn’t).
• Comfortable working across both business and technical stakeholders.
• Naturally customer-facing, thriving in conversations with users.
• Able to balance short-term speed with long-term product thinking.
• Experienced in working with AI technologies such as LLMs, agents, and prompt workflows.
  
  

🔍 Ideal Profile

• Experience with DTC, marketing automation, or AI-driven marketing tools.
• Hands-on involvement in early-stage product development or startups.
• Technical curiosity or depth around AI/ML, prompt engineering, or automation.
• Proven ability to ship products quickly and iterate based on signal.
• Comfortable operating without a safety net and building the playbook as you go.
  
  

Perks & Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 MacBook Pro
• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
• 🏥 We provide private health insurance and retirement pension
• 💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
  
  

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

We use AI tools to assist in managing and assessing applications, with human oversight at every stage.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.