What are the responsibilities and job description for the Concrete Pump Dispatcher position at Gordy's Concrete Pumping Service, Inc.?
About Gordy’s Concrete Pumping Service
Founded in 1962, Gordy’s Concrete Pumping Service, Inc., is proud to be the oldest concrete pumping company in North America. For more than 60 years, our family-owned company has built its reputation on dependable service, experienced operators, quality equipment, and strong relationships with our customers.
Today, Gordy’s remains a family-owned and operated business, with the third generation actively learning the business and preparing to carry the company into the future. While our industry and equipment continue to evolve, our commitment to our customers, employees, and the work we do remains the same.
When you join Gordy’s, you're joining a company with a long history, a strong reputation, and a genuine commitment to building for the next generation.
Join the Gordy’s Concrete Pumping Service Team
Gordy’s Concrete Pumping Service, Inc. is looking for a dependable, organized, and motivated Concrete Pump Dispatcher to join our team in Pewaukee, Wisconsin.
As a dispatcher, you'll play a key role in keeping our operation moving each day. You'll coordinate concrete pump trucks and operators, work directly with contractors and customers, manage changing schedules, and help solve problems when the unexpected happens.
This is an important position within our company, and we're looking for someone who takes pride in being organized, communicating clearly, and making sure our customers and equipment operators have what they need to get the job done.
What You'll Do
- Schedule and dispatch concrete pump trucks and operators to job sites
- Coordinate daily and weekly pumping schedules
- Communicate with customers, contractors, pump operators, ready-mix companies, and job-site personnel
- Confirm job times, locations, access requirements, pump sizes, and other important job details
- Monitor active jobs and adjust schedules as needed
- Handle last-minute schedule changes, delays, cancellations, and unexpected job site issues
- Communicate schedule changes and updates to pump operators
- Maintain accurate job, customer, equipment, and scheduling records
- Handle a high volume of incoming calls from customers, contractors, pump operators, ready-mix companies and job-site personnel
- Act as a gatekeeper for incoming calls by screening and prioritizing requests, directing callers to the appropriate person, and ensuring urgent issues are communicated promptly
- Coordinate equipment availability and communicate maintenance or repair needs
- Provide professional and courteous customer service
- Work closely with management and field personnel to keep daily operations running efficiently
- Truck/Trip Permits for out-of-state travel
- Perform other operational and administrative duties as needed
What We're Looking For
- Previous experience in concrete pumping, construction, trucking, dispatching, or a related field is preferred
- Strong communication and organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Ability to remain calm and make good decisions under pressure
- Strong attention to detail
- Comfortable communicating with customers, contractors, and field employees
- Basic computer skills and ability to learn dispatch and scheduling software
- Dependable, punctual, and professional
- Strong geographical knowledge and sense of direction, with the ability to efficiently coordinate equipment from different yard locations to job sites
Construction or concrete industry experience is preferred, but we are willing to train the right person.
Compensation & Benefits
- Competitive pay based on experience
- Overtime earned each day after 8 hours worked
- Company-paid Health Insurance through Local 139
- Company-paid Pension through Local 139
- Paid Holidays
- Paid Vacation
- Stable, full-time employment
The Ideal Candidate
We're looking for someone who takes pride in their work and can keep things organized when the schedule gets busy. The right person will be a strong communicator, problem solver, and team player who can effectively coordinate our operators and customers throughout the day.
If you're dependable, organized, comfortable working in a fast-paced environment, and looking for a long-term opportunity with a strong benefits package, we'd like to hear from you!
Expected hours: 40.0 – 45.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person