What are the responsibilities and job description for the The Carnaby - Host position at Gordon Ramsay at The Carnaby?
WHO WE ARE
Step into the energy of 1960s London at Gordon Ramsay at The Carnaby, an all-new British-themed gastropub from the creators of Earl of Sandwich and world-renowned Chef Gordon Ramsay. Located in the Downtown Disney District, The Carnaby blends the sophistication of fine dining with the vibrancy of London’s famed Carnaby Street — where refined service, culinary excellence, and electric atmosphere come together. Guests will enjoy Chef Ramsay’s iconic dishes — from his legendary beef Wellington to signature fish and chips — in a stylish space designed to captivate families, tourists, and locals alike.
WHAT YOU’LL DO
The Host is the first and last point of contact for guests, setting the tone for the fine-dining experience through warm hospitality, thoughtful communication, and impeccable organization. This position is responsible for greeting guests and thanking them for their visit, managing reservations and seating flow, and ensuring a seamless, elegant experience from arrival to departure. The ideal candidate embodies grace, professionalism, and genuine hospitality, creating a welcoming atmosphere that reflects the restaurant’s elevated standards. You’ll:
Guest Experience & Hospitality
• Greet each guest with warmth, professionalism, and polished etiquette, creating a memorable first impression.
• Escort guests to their tables with poise, ensuring smooth handoff to Servers and Wait Assistants.
• Maintain a gracious and attentive presence at the host stand, anticipating guest needs and offering assistance whenever needed.
• Support guests with special requests, including celebrations, accessibility needs, and personal preferences.
Reservations, Seating & Flow Management
• Manage reservations, waitlists, and seating assignments using the restaurant’s reservation platform, optimizing table turns while honoring guest expectations.
• Balance walk-ins and reservations to ensure an efficient and elegant dining room flow.
• Communicate effectively with Servers, Management, and the kitchen to ensure pacing aligns with service standards.
• Maintain up-to-date menus, floor plans, server rotations, and event notes.
Communication & Coordination
• Serve as the primary liaison between the front door and the dining room, ensuring all departments are aligned on guest flow and expectations.
• Communicate guest preferences, VIPs, and special occasions to the service team.
• Answering phones, managing inquiries, and responding to online reservation messages with accuracy and courtesy.
• Work closely with Management to accommodate adjustments, guest concerns, and real-time seating strategy.
• Maintain a polished and organized host stand with up-to-date materials and a visually refined presentation.
• Support service as needed by presenting menus, assisting with table resets, or providing light guest service.
• Monitor overall lobby and dining room ambience to uphold fine-dining standards.
• Assist with opening and closing procedures, ensuring readiness for upcoming services.
WHAT WE’RE LOOKING FOR
• 2 year of host or guest-facing hospitality experience in fine-dining or upscale environments.
• Exceptional communication skills with a poised, professional demeanor.
• Strong organizational and multitasking abilities, with the confidence to manage a busy reservation book.
• A guest-focused mindset and genuine passion for creating elevated hospitality moments.
• Ability to stay calm and polished during high-volume service periods.
• Familiarity with reservation platforms (OpenTable, Resy, etc.) preferred.
• Flexible availability, especially evenings, weekends, and holidays.