Customer Accounts Specialist

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Provide exceptional customer service to all Gordon Flesch Company customers both internal and external.
• Serve as the internal Customer Relationship Management (CRM) Software Administrator supporting a variety of needs including account executive assignments, SRA territory updates, reporting, and troubleshooting issues through to resolution.
• Effectively communicate with and support Account Executives to ensure data is accurately maintained in company CRM software.
• Create and maintain customer portal accounts.
• Train customers and internal users on portal functionality and troubleshoot issues through to resolution.
• Serve as a main contact for the external Customer Help Line regarding portal assistance.
• Create and maintain customer records. Research customer information and verify accurate account set ups.
• Ensure customer hierarchy is correct, identifying legal entities and account relationships and updating the ERP and CRM as necessary.
• Problem solve issues reported, determining any account or hierarchy corrections and escalating to appropriate teams. Communicate status of the issue resolution.
• Function as a gatekeeper for customer account adjustments and discrepancies, processing account and equipment updates and decisioning which other departments to inform of the changes.
• Create equipment records for service adoptions and process equipment location changes.
• Create software maintenance renewal leads in the CRM Software.

You should have:

• High School Diploma or GED.
• Prior experience working with CRM software is preferred.
• Excellent verbal and written communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to handle multiple tasks both effectively and efficiently.
• Provide excellent customer service.
• Excellent problem-solving skills.
• Ability to work well under pressure.
• Excellent data entry skills.
• Basic-to-intermediate knowledge of Microsoft Office applications, including Word, Excel, and Outlook.

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)