What are the responsibilities and job description for the Customer Care Coordinator position at Gordon Flesch Company?
Offering an opportunity to be part of a high performance team enjoy exceptional benefits and a supportive work life balance the Gordon Flesch Company is an employer of choice throughout WI IL IN IA and OH The Gordon Flesch Company strives to recognize and appreciate our associates commitment creativity and the results they deliver every day for our customers and the community Salary for this position is based on level of experience In this role you will Provide exceptional Customer Care to all Gordon Flesch Company customers both internal and externalMaintain and promote a high level of professionalism in all forms of communication at all levelsPromptly and professionally support high volumes of customer phone calls through to resolution; handling an average 1000 queue calls per monthProcess toner and supply orders along with service requests received through various methods of communicationLeveraging internal resources provide basic troubleshooting support for customer calls and appropriately route internally to Service or Technical Support when neededInvoice Centralized Dispatch and Billable Service Calls making adjustments as neededProcess Service & Supply Invoice edits and voidsResolve shipping related issues such as tracers call tags and claimsProcess supply returns with call tags & equipmentAs needed follow up with Dealers regarding pending Centralized Dispatch callsUtilize Customer Device monitoring software to fulfill Just in Time shipmentsProvide support to the Field Service TeamYou should have High school diploma or equivalentAbility to provide effective telephonic customer support in a high volume environmentExcellent verbal and written communication skillsStrong attention to detail and excellent data entry skillsExcellent organizational and time management skillsAbility to handle multiple tasks both effectively and efficiently while being able to problem solveAbility to work independently as well as in a team environmentProvide excellent customer serviceProficient with Microsoft Office applications including Word Excel and OutlookThe Gordon Flesch Company offers Medical Dental Personal Time Vacation Time 401k and 401k match a Wellness Program and many benefits For full details of our Benefits Program please go to wwwgfleschcomcareers Gordon Flesch Company is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to age color creed disability gender identity national origin protected veteran status race religion sex sexual orientation and any other status protected by applicable local state or federal law The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with the contractors legal duty to furnish information 41 CFR 60 135c
