What are the responsibilities and job description for the (Bilingual) Patient Service Coordinator (LGBTQIA+ Medical Office) position at Gordon Crofoot MD, PA?
JOB DESCRIPTION:
The Patient Service Coordinator reports to the Clinical Practice Manager. The primary objective of this position is to provide excellent customer service to all who interact with our LGBTQIA medical office as a medical office receptionist. This position will include performing tasks, such as answering phone calls using a multi-line phone, patient check-in and check-out, scheduling, data entry, cleaning, etc. The ideal applicant should be a friendly, outgoing, detail-oriented team player, a self-starter who can multitask, focus, and meet deadlines in a fast-paced environment.
ESSENTIAL FUNCTIONS:
- Responsible for greeting and helping primary care patients; scheduling appointments; and maintaining records and accounts.
- Welcomes patients and visitors on the telephone, answering or referring inquiries.
- Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
- Registers patients in eClinicalWorks (EMR) according to clinic protocol.
- Confirm medical health appointments on the schedule of the following day.
- Verifies patient's insurance eligibility status two days before and at each visit.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling/registering patients' appointments in eClinicalWorks in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Ensures the waiting area is maintained neat and well-organized.
- Comforts patients by anticipating patients' anxieties.
- Answers patients' questions or refers them to the appropriate clinical staff.
- Maintains the reception area.
- Maintains patient accounts in eClinicalWorks (EMR) by obtaining, recording, and updating personal and financial information.
- Protects patients' rights by maintaining the strictest confidentiality of personal and financial information, adhering to all HIPAA guidelines/regulations.
- Maintains operations by following policies and procedures; reporting needed changes.
- Collect balances, coinsurances, deductibles, copays, and self-pay balances that are owed at the time of service.
- Process patient payments.
- Perform or assist in back office Medical Assistant tasks as needed
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Participate in staff and educational meetings.
- Ensures clinic flow by being an active team member.
- Performs other duties as they arise.
QUALIFICATIONS:
- High School diploma/GED (required).
- Prior medical receptionist experience (1-2 years), strongly preferred.
- Previous training in general medical office skills and procedures, strongly preferred.
- Proficient and knowledgeable of medical terminology is preferred, but not required.
- Experience with Microsoft Programs including Outlook, Excel, Word, and Adobe.
- Bilingual (Spanish & English), strongly preferred.
- Flexible working availability from 8am to 5pm, Monday through Friday.
WORK EXPERIENCE:
- eClinicalWorks (EMR) experience is a plus.
- Demonstrated excellent interpersonal, organizational, written, and verbal communication skills required.
- Experience working with people of diverse backgrounds (gender identity, sexual orientation, race, ethnicity, immigration status).