What are the responsibilities and job description for the Service Writer position at Gooseneck Implement?
About Us:
At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.
About the Position:
Department: Service
Reports to: Service Manager
Supervises: None
Purpose:
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Responsibilities:
- Fields internal and external customer inquiries to the Service Department.
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
- Maintains Service Department filing and records.
- Updates customer profiles using equipment, hours, or other information from the customer work orders.
- Maintains accessories and supplies and prepares replacement orders.
- May prepare Service Technician efficiency reports.
- May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up.
Knowledge, Skills, and Abilities:
- Basic knowledge of accounting practices.
- Ability to use standard desktop load applications such as Microsoft Office and internet functions.
- Knowledge of office procedures.
- General understanding of mechanical/technical terms is preferred.
- High School Diploma or equivalent experience.