General Manager

General Manager

About Us:

At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.

About the Position:

Reports to:  Regional Sales Manager

Supervises:  Parts Manager, Service Manager, Account Managers / Sales, and Store Admin

Purpose:

Responsible for the achievement of the location business plan objectives and fulfilling the expectations of all stakeholders (owners, customers, and employees).  Provides leadership in evaluating, allocating, and managing human, physical and financial resources for the location. Optimizes the profitable growth of the business, the personal growth of employees, and the satisfaction of customers.    

Responsibilities:

• Delivers an exceptional Gooseneck Experience to employees and customers.
• Executes the business plan and achieves financial performance, including sales, budgets, and cost control, according to established goals for a location(s).
• Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues.
• Ensures that appropriate communication takes place within and across all departments at the store location(s) which will include leading regular department management staff meetings and all employee meetings.
• Communicates the dealership values, principles, vision, and mission of the Gooseneck Experience within their location.
• Supports central managers in implementing changes in any department within the location.
• Ensures the successful planning and execution of marketing activities and events.
• Oversees maintenance, security and a professional appearance of the facility and property for the location.
• Represents the company in the sale of machinery to key customers as needed.
• Ensures and often participates in successful in field start-ups and demonstrations for customers.
• Ensures the dealership image in the community is consistent with the organization’s values, vision, and mission.
• Provides input to the hiring, development and coaching, evaluation, performance management, and effectiveness of the management team and other employees within their store.

Knowledge, Skills, and Abilities:

• 5 years experience in a retail environment.
• 1 additional years experience as a parts or service manager or in a sales role preferred.
• Familiar with John Deere and competitive products.
• Experience dealing with elevated customer issues.
• Ability to lead and motivate others.
• Knowledge of financial metrics, marketing experience and a solid understanding of sales, parts, and service operations.
• Solid analytical, business planning, problem solving, and communication skills.
• Bachelor’s degree in agriculture, Business or equivalent experience required.