What are the responsibilities and job description for the Senior Quality Analyst position at Goosehead Insurance Agency?
About Goosehead
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members.
Job Summary
The Senior Service Quality Analyst operates with a high degree of autonomy to design, execute, and refine complex quality review programs across P&C servicing. This role independently identifies audit needs, develops methodologies, and applies multiple audit techniques to evaluate service accuracy, compliance, and process effectiveness. The Senior Service Quality Analyst analyzes trends, identifies root causes of recurring issues, and delivers actionable insights that drive operational improvement and enhance client experience. This position collaborates with Service Leadership, Operations, and Compliance to ensure the continuous improvement of quality standards and procedures.
Principal Duties and Responsibilities:
Independently identify audit needs and design audit programs aligned with business
objectives.
Execute complex, multi-dimensional audits with minimal supervision.
Apply multiple audit methodologies (e.g., targeted reviews, random sampling, root cause analysis, and trend analysis).
Lead process-level audit creation, documentation, and reporting.
Conduct in-depth analysis of recurring issues and propose sustainable corrective actions.
Collaborate with cross-functional teams to enhance service accuracy and compliance.
Develop and maintain audit templates, dashboards, and quality metrics.
Mentor peers and support team skill development through audit knowledge sharing.
Benefits Summary
- High quality voluntary health, vision, disability, life, and dental insurance programs
- 401K Matching Plan
- Employee Stock Purchase Plan
- Paid holidays, vacation, and sick leave
- Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness
- Financial Solution Program
Equal Employment Opportunity:
Goosehead is an equal-opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.