What are the responsibilities and job description for the Lead, Store Operations position at goop?
About The Company
goop is a lifestyle platform dedicated to exploration, curation, and groundbreaking conversation. From its award-winning beauty and fashion lines to its expansive editorial lens, goop invites women to embrace the process of becoming, and to discover deep joy in the pursuit of pleasure, beauty, and growth in all phases of life.
Gwyneth Paltrow began goop in the fall of 2008 as a weekly newsletter. It has expanded into a beauty, fashion, and food business that’s also known for its products, curation, podcast, TV shows, live events, and retail stores.
About You
You are highly organized, detail-oriented, and energized by creating structure and flow in a retail environment. You take pride in ensuring everything runs seamlessly behind the scenes and on the sales floor. While you are comfortable engaging with customers and stepping in when needed, you are most fulfilled by operational excellence, problem-solving, and supporting team success.
About The Role
The Lead, Store Operations partners closely with the Store Manager to ensure the store operates with precision, ease, and consistency across both front- and back-of-house functions. Through strong operational ownership and a visible presence on the floor, this role helps maintain an organized, welcoming environment where the team is supported, and clients feel seamlessly cared for. Balancing behind-the-scenes excellence with thoughtful in-store engagement, you play a key role in delivering a refined, high-touch retail experience.
Responsibilities include:
- Own day-to-day store operations, including receiving, inventory flow, stockroom organization, and supply management.
- Maintain exceptional back-of-house standards to support efficiency and visual excellence.
- Ensure accurate processing of shipments, transfers, returns, and damages.
- Support inventory integrity through regular counts and documentation.
- Partner with the Store Manager to uphold operational compliance and best practices.
- Ensure POS accuracy through proper tagging, scanning, and system processes.
- Support floor flow and store readiness through timely replenishment and organization.
- Assist with transactions and customer needs during peak periods.
- Maintain cash wrap, opening/closing, and operational procedures.
- Serve as a key operational resource for the team, supporting training and onboarding.
- Identify opportunities to improve systems, workflows, and store performance.
- Support company initiatives, special projects, and store-wide programs.
Qualifications & Experience
- 2–3 years of experience in retail operations, stock, or store support roles
- Experience in luxury, specialty, or premium retail environments preferred
- Strong organizational skills with a high level of attention to detail
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Thoughtful, solution-oriented approach to problem solving
- Comfortable engaging with clients and supporting in-store experiences as needed
- Clear, professional communication and collaboration skills
- Proficiency in Microsoft Office and retail POS systems
- Ability to lift, carry, and move up to 40 lbs, including fixtures and product
- Flexibility to work weekends, holidays, and peak business periods
FAQ
- Compensation: $21-$24 /per hour Equity. This is a full-time, non-exempt role. Please note that this range represents the low and high end of the anticipated base salary range for the New York, NY based position. Goop, in good faith, reasonably expects to pay the position within this salary range. Goop provides the salary range in compliance with all applicable federal, state and local laws. The actual base salary will depend on numerous factors such as: experience, training, knowledge and skills, and if the location of the job changes.
- Benefits: Health benefits package, fertility benefits and paid parental leave.
- Perks: Generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events
goop is an Equal Opportunity Employer. goop does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. All information provided by the applicant is collected, stored and processed in accordance with the terms of our CCPA Notice for Job Candidates. Job Disclosures: No applicant disclosures related to physical requirements or ADA-related considerations are relevant for this role.
Salary : $24