Program Management Senior Specialist - PgM - Ads Core (Hybrid)

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As a Program Manager on our team, you will create comprehensive action plans and road maps to direct resources, budgets and time frames for assigned programs/ workflows. You will perform various coordination duties such as scheduling and leading of meetings, ongoing stakeholder support and leadership reviews. This will include working directly with stakeholders to ensure deliverables are met consistently on time. You will also support the team by managing all incoming partnership requests, ensuring that they are properly scoped and budgeted to ensure timely delivery. Lastly, you will also support the creation of a partnership clearinghouse and capacity strategy, in conjunction with Googlers to ensure staffing needs are met.

A Program Manager's responsibilities also include creating and maintaining the assigned workflow's SOP (standard operating procedures), maintaining high-touch communications and delivering executive presentations.

Position Responsibilities

• Provide end-to-end program support in collaboration with the gTech Knowledge team and other cross functional teams across new content launches, user migrations, turn-downs, etc.
• Partner with Project Managers to determine training needs for gTech Knowledge training deployment across a Learning Management System, be a subject matter expert for gTech Knowledge cross-functional partnership and help drive partnerships across Google.
• Work with global process owners to help drive standardization and change management of gTech Knowledge’s scoping process. Communicate process changes to impacted team members.
• Send out routine communications about the overall project/program status for the various stakeholder groups, both internally and externally with key partners.
• Work cross-functionally with teams within gTech to ensure critical paths are on track. Assist System Admins, Technical Leads and peers with allocation planning, track deliverables and task completion and follow up on action items.
• Track project performance, specifically to analyze the successful completion of short- and long-term goals
• Troubleshoot and provide both short and long-term solutions to production bugs
• Create and manage campaigns by obtaining necessary launch approvals for emails
• Coordinate regularly with multiple stakeholders to support the production process.
• Review coded email proofs and validate against stakeholder direction, docs, and/or sample.
• Ability to evaluate existing workflow processes and recommend business process improvements
• Preparing project proposals, charters, meeting minutes, emails and project communications including newsletters, project status reviews and executive reviews
• Drive projects to closure with quality execution and timely delivery
  
  

Minimum Qualifications

• Overall 5 years professional experience in program or project management roles, coordinating multiple concurrent projects across organizations and global functional teams
• Self-starter with the ability to function fully independent, with minimal to zero supervision from a manager or lead
• Expertise working with complex stakeholders on project plan creation, gantt charts, project timeline estimations, and project updates
• Experience creating business process mapping, flow charts, setting up and leading project kick-off meetings, and follow-through meetings, building and driving stakeholder or client presentations, and leading focus group discussions
• Working experience using project management tools such as Asana, Jira, Microsoft Projects, Trello or similar tools (be prepared to specify during the interview)
  
  

Preferred Qualifications

Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:

• PMP Certification
• Strong executive presentation building and presenting skill; strong executive audience management communication skills.
• Experience working in a structured program management driven environment with a focus on waterfall, kanban, or agile; commensurate experience accepted
• Team-oriented work style with proven expertise in problem-solving and innovation.
• Learning management system knowledge. Versed in industry standards in relation to learning management and training experience.
• Budgetary and finance experience
• Operational experience, process improvement and automation soft skills.
  
  

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
  
  

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.