What are the responsibilities and job description for the Shift leader position at Goodwin Group Holdings?
A Shift Leader is responsible for overseeing operations during scheduled shifts, managing staff, ensuring customer satisfaction, and maintaining high standards of service.Key Responsibilities
- Supervision: Directly supervise team members during shifts, ensuring tasks are completed efficiently and effectively.
- Customer Service: Ensure that all customers receive outstanding service by addressing their needs and resolving any issues that arise during the shift.
- Cash Management: Handle cash transactions, manage cash drops, and ensure accurate financial reporting at the end of the shift.
- Staff Training: Train new employees and provide ongoing coaching to existing staff to maintain high performance and adherence to company policies.
- Scheduling: Create and manage staff schedules to ensure adequate coverage during shifts, taking into account employee availability and peak business hours.
- Conflict Resolution: Address and resolve conflicts among team members or with customers, employing effective communication and problem-solving skills.
- Inventory Management: Oversee inventory levels, conduct regular stock checks, and coordinate with suppliers to ensure necessary products are available for service.
- Health and Safety Compliance: Ensure that all health and safety regulations are adhered to during shifts, maintaining a safe working environment for staff and customers.
Required Skills and Qualifications
- Experience: Previous experience in a supervisory role, preferably in a retail or hospitality environment.
- Leadership Skills: Strong leadership and organizational skills, with the ability to motivate and manage a team effectively.
- Communication: Excellent communication and interpersonal skills to interact with customers and team members.
- Problem-Solving: Confident problem-solver who can handle customer complaints and employee disputes effectively.
- Education: A high school diploma or equivalent is typically required; additional qualifications in management or related fields are a plus.
Work Environment Shift Leaders typically work in fast-paced environments such as restaurants, retail stores, or other businesses that operate on shifts. The role may require constant standing, lifting heavy items, and working with the public.
This job description provides a comprehensive overview of the Shift Leader role, highlighting the essential responsibilities and skills needed for success in this position. For more detailed templates or specific requirements, you can refer to sources like really, Workable, and Betterteam.
Job Type: Part-time
Pay: $9.00 - $11.00 per hour
Expected hours: 15 – 32 per week
Benefits:
- Flexible schedule
Work Location: In person
Salary : $9 - $11