Key Holder

KEY HOLDER

Summary Description:

The Key Holder assists store management in the efficient operation of the retail store; leads retail store staff as assigned in the absence of store management.

Exemplary Duties / Responsibilities:

• Key Holder assists in providing and maintaining a safe environment for customers and employees on the sales floor and production area.
• Opens, closes consults with Store Manager, District Manager/ASD and Director of Stores when necessary.
• Maintains excellent customer service and employee relations.
• Reconciles receipts, currency and production reports.
• Utilizes spreadsheets to complete reports, communicates via email and keeps up to date with processes and procedures.
• Assigns specific duties to store associates and follows up on progress.
• Maintains excellent housekeeping standards.
• Attends all required management training courses and skill development training classes.
• Able to lift, carry, push and pull at least 50 lbs.
• Works flexible shifts and overtime when needed.
• Performs necessary janitorial work.
• Performs other duties and special projects as assigned.

Supervisory Responsibilities:

Minimum Qualifications:

Education/Experience:

• High school diploma or general education degree (GED) or its equivalent, preferred.
• Minimum of one (1) year retail experience required.
• Good communication and people skills.
• Demonstrated maturity and leadership skills in leading entry-level employees.
• Ability to work with minimal supervision, self-starter a plus.
• Excellent customer relations skills.

Knowledge & Skills:

• Proficient and basic knowledge of computer programs in a Windows® environment including Word, Excel and email.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.
• Microsoft Word, Excel, Power Point and Outlook. Ability to handle confidential information.
• Punctual and dependable attendance.
• Free from alcohol and drug abuse.
• Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.

Core Competencies:

To perform the job successfully an individual should demonstrate the following competencies:

• Leadership & Team Management - "Supervises and develops employees through coaching, training, and feedback. Assists in scheduling, directing, and evaluating staff performance. Encourages teamwork and fosters a positive work environment. Leads and supervise employees, ensuring accountability and engagement. Coaches and trains staff in operations, safety, and customer service. Promotes a culture of teamwork and continuous improvement."
• Customer Service Excellence - Ensures high levels of customer satisfaction through excellent service. Responds to customer needs, resolves complaints, and enhances the shopping experience. Provides proactive and professional customer interactions. Leads by example to deliver excellent service to customers and donors. Addresses customer concerns professionally and promptly. Implement strategies to enhance customer experience.
• Sales & Performance Management - Accountable for achieving and exceeding sales goals. Use sales data to identify trends and implement strategies for improvement. Trains and motivate staff to meet productivity targets. Monitors sales and expense control to achieve financial goals. Analyzes variances and implements corrective actions. Drives store profitability through strategic decision-making.
• Retail Operations & Merchandising - Ensures proper visual merchandising and stock presentation. Assists with inventory management and loss prevention strategies. Supports daily operations, including cash handling and deposits. Oversees receiving, processing, and merchandising of donated goods. Ensures inventory accuracy and maintains stock levels. Implements operational best practices for efficiency.
• Problem Solving & Decision-Making - Identifies and resolves issues efficiently. Use reasoning and analytical skills to develop solutions. Works well in high-pressure situations.
• Compliance & Safety - Adheres to company policies and safety procedures. Reports safety hazards and ensures a secure work environment. Ensures compliance with operational and regulatory standards. Ensures adherence to company policies, safety standards, and loss prevention protocols. Acts as the store’s Safety Champion, identifying and mitigating risks. Leads team in compliance efforts and procedural adherence."
• Communication & Interpersonal Skills - Clearly articulates instructions, expectations, and feedback. Listens actively and fosters open communication. Works effectively with diverse staff and customers. Facilitates meetings, communicates expectations, and provides performance feedback. Collaborates with management and staff to align with business goals. Maintains professional and clear communication with employees and customers.

Location:

• Assigned District

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.