Dock Lead

DOCK LEAD

SUMMARY DESCRIPTION:

The Dock Lead works under the direct supervision of the Sr. Manager of Logistics and Aftermarket. Participates and oversees the unloading of materials on the dock. Provides supervision and training to dock material handlers, salvage workers, baler and compactor operator. Provides Last Chance with trash containers and merchandise as needed. Ensures that merchandise is handled so that it does not become damaged or destroyed. Ensuring practices are consistent with Goodwill SOLAC’s policy and procedure, as well as applicable local, state and federal collection, and transport laws and regulations.

Exemplary Duties / Responsibilities:

• The Dock Lead participates and supervises the unloading and movement of donated goods, sorting as necessary.  
• Assists Transportation Supervisor with supervising of all phases of operations in the area of transportation, dock and attended donation centers.
• Collaborates with management to modify daily routes, to accommodate the needs of customers.
• Keeps dock area clean and organized.  
• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes.  
• Assure handling of donations does not damage or destroy merchandise.
• Emphasizes careful handling and protective measures to prevent damage and loss of merchandise and/or equipment.  
• Minimize trash.   
• Provide direct supervision to dock material handlers.  
• Assures safety standards and safe operation.  
• Ensure careful handling of equipment. Participates in and oversees operation of machine equipment on dock to include, bailer, compactor, forklift and other equipment as needed.
• Responsible for Training, overseeing dock personnel on dock equipment.
• Able to use a computer to read and adhere to SharePoint policies, procedures and processes.
• Needs to have fluent communication skills, both oral and written.  
• Able to deal effectively and courteously with the public, employees, service participants, and management at all levels.  
• Able to work under pressure with minimum supervision.  Ability to work quickly and accurately.  
• Cooperates with Transportation Manager, Division Director, Co-Workers, and the Public.  
• Able to meet deadlines and respond to special needs and other duties as assigned.
• Strong knowledge and understanding of the roadways throughout Goodwill SOLAC’s and its Service Area.
• Meet the needs of both internal and external customers, to include specifically our stores/ADC’s.

Minimum Qualifications:

Education/Experience:

• Forklift Certification or ability to obtain. (The reason for ‘ability to obtain’, is Goodwill has its own certification program, as many companies do.  It is not standard)
• Must be able to work a flexible schedule that includes evenings, weekends and holidays.
• Ability to work in a team environment in high pressure situations.
• Recent working knowledge of GPS (Tele-trac) Fleet Management software required.
• Previous position that has demonstrated ability to work effectively and efficiently with minimum supervision.
• Ability to understand and follow simple & complex instructions.
• Previous warehouse or material handling experience.
• Good communication skills, bilingual a plus.

Knowledge & Skills:

• Knowledge of processing and handling materials in a safe and efficient manner.
• Able to work with a variety of people cooperatively.
• Good communication skills.
• Able to work safely and independently.
• Able to lift, carry, push, and pull at least 50lbs.
• Ability to work and supervise with minimal supervision.

Core Competencies:

To perform the job successfully an individual should demonstrate the following competencies:

• Operational Supervision - Directs staff in daily operations, including unloading, sorting, and staging; enforces adherence to SOPs and safety policies.
• Safety Compliance & Equipment Oversight - Monitors and trains staff on safe use of dock equipment (baler, compactor, forklift); ensures accident-free operations.
• Task Delegation & Workflow Coordination - Assigns tasks effectively based on workload and staffing; balances competing priorities to maintain daily throughput.
• Communication & Instruction - Delivers clear verbal/written instructions; escalates issues appropriately; conducts on-the-job training for new and existing staff.
• Inventory & Merchandise Handling - Ensures goods are handled without damage; supervises routing to appropriate areas (e.g., Last Chance, trash).
• Cleanliness & Dock Maintenance - Maintains an orderly dock environment; inspects work area daily to ensure standards of cleanliness and accessibility are met.
• Problem Solving & Decision-Making - Resolves daily operational issues promptly; adjusts plans in response to changes in driver schedules or donation volume.

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.