What are the responsibilities and job description for the Operations Manager position at Goodwill Southern California?
Drive Operational Excellence in Workforce Development.
We’re hiring a Manager, WCD Operations to lead operational systems, ensure compliance, and advance quality standards across all Workforce & Career Development programs. This role is ideal for a strategic thinker passionate about optimizing processes, building infrastructure, and ensuring programs run efficiently and effectively.
What You’ll Do:
- Lead quality assurance, compliance, and performance management initiatives.
- Conduct program audits, monitor data systems, and ensure CARF and funder compliance.
- Develop and implement procedures, performance tools, and reporting mechanisms.
- Supervise and mentor operational support staff to deliver excellence in service.
- Collaborate across programs to support new program onboarding and process improvement.
What You Bring:
- Bachelor’s degree preferred; 3–4 years of leadership or management experience.
- Experience in workforce development or nonprofit operations.
- Expertise in quality improvement, compliance, and data systems.
- Strong analytical, organizational, and problem-solving skills.
- Salesforce/CRM proficiency and bilingual (Spanish/English) preferred.
Be the engine behind our mission—helping Goodwill SoCal strengthen systems that transform thousands of lives each year.