RETAIL TEAM LEADER

About the Role:

The Retail Team Leader plays a pivotal role in driving the success of retail operations by leading and motivating a team to deliver exceptional customer service and achieve sales targets. This position requires overseeing daily store activities, ensuring operational excellence, and fostering a positive work environment that encourages teamwork and professional growth. The Retail Team Leader acts as a bridge between store management and staff, facilitating clear communication and implementing company policies effectively. They are responsible for monitoring inventory levels, managing staff schedules, and resolving customer issues promptly to maintain high satisfaction levels. Ultimately, this role is essential in creating a seamless shopping experience that aligns with the brand’s standards and business objectives.

Minimum Qualifications:

• High school diploma or equivalent.


• Proven experience in a retail environment with at least 1 year in a supervisory or team leader role.


• Strong understanding of retail operations and customer service principles.


• Ability to work flexible hours including weekends and holidays.


• Basic proficiency with point-of-sale (POS) systems and inventory management software.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business, Retail Management, or a related field.


• Experience with staff training and development programs.


• Familiarity with sales analysis and reporting tools.


• Previous experience in a multi-unit retail environment.


• Certification in retail management or leadership training.

Responsibilities:

• Lead, coach, and develop retail team members to achieve individual and store performance goals.


• Manage daily store operations including opening and closing procedures, cash handling, and inventory control.


• Ensure compliance with company policies, health and safety regulations, and merchandising standards.


• Monitor sales performance and implement strategies to meet or exceed sales targets.


• Handle customer inquiries and resolve complaints to maintain high levels of customer satisfaction.


• Coordinate staff scheduling to optimize coverage during peak and off-peak hours.


• Conduct regular team meetings to communicate updates, share best practices, and motivate staff.


• Assist in recruitment, onboarding, and training of new team members.

Skills:

The Retail Team Leader utilizes strong leadership and interpersonal skills daily to inspire and guide their team toward achieving sales and service goals. Effective communication skills are essential for coordinating with staff, management, and customers, ensuring clarity and professionalism in all interactions. Problem-solving abilities are frequently applied to address operational challenges and customer concerns promptly and efficiently. Organizational skills are critical for managing schedules, inventory, and store compliance tasks to maintain smooth operations. Additionally, proficiency with retail technology such as POS systems and inventory software supports accurate transaction processing and stock management.

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.