PROGRAM MANAGER OF CUSTODIAL SERVICES

 The Program Manager, Custodial Services is responsible for the tactical execution, oversight, and performance of Business Services’ custodial contracts. This role ensures successful delivery of contract requirements, adherence to timelines, and compliance with organizational, safety, and client standards. The Program Manager leads contract teams, manages resources, and drives continuous improvement to ensure high-quality service delivery and customer satisfaction.

Perks & Benefits

• Meaningful work that makes an impact on the community
• Opportunities for professional growth and development
• Comprehensive training and leadership support
• Eligible benefits package including health, dental, vision, retirement, and paid time off

Your Typical Day

Project Management

• Develop detailed project plans for new and existing contracts, including scope, deliverables, timelines, and resource allocation.
• Monitor project progress, proactively identify risks or issues, and implement corrective actions to ensure on-time, on-budget performance.
• Coordinate cross-functional teams to achieve milestones and contract expectations.
• Track and report project performance using established KPIs and dashboards; prepare status updates for leadership and stakeholders.

Contract Management

• Partner with the Operations Manager on contract management, strategic planning, and negotiation processes.
• Manage the full life cycle of service contracts, including initiation, execution, compliance, evaluation, and closeout.
• Ensure all contract requirements are met, including staffing, training, safety, and reporting obligations.
• Maintain accurate and organized documentation for all contracts, including compliance records, invoicing, and backup reporting.
• Serve as the primary liaison for contract employers, internal teams, and external partners to resolve concerns and ensure satisfaction.
• Prepare and submit purchase requisitions for supplies and equipment with appropriate coding and authorization.

Staffing & Team Leadership

• Recruit, hire, train, and supervise contract staff and program participants.
• Assign tasks, monitor performance, and provide coaching, feedback, and corrective action when necessary.
• Develop staffing plans aligned with contract budgets and operational needs.
• Promote a culture of safety, accountability, and continuous improvement across all service sites.

Operational Excellence

• Ensure compliance with OSHA and all safety regulations at contract sites.
• Conduct regular site audits and safety inspections; implement corrective and preventive measures as needed.
• Support strategic planning and budgeting activities for Business Services operations.
• Lead or participate in special projects, process improvement initiatives, or additional duties as assigned.

WORKING CONDITIONS

• Overtime and weekend schedules may be required.
• Must be available via phone 24/7.
• Ability to work in various conditions including cold, heat, dusty, damp, dark, indoor/outdoor environments.
• Noise levels may vary based on worksite.

PHYSICAL REQUIREMENTS

• Regular sitting, standing, walking.
• Frequent pushing, pulling, stretching, reaching, kneeling, stooping, and bending.
• Ability to lift and carry up to 30 lbs.

What You’ll Need

• High school diploma or equivalent; some college coursework preferred.
•  Minimum 3 years of project management experience and 3 years of supervisory experience in a fast-paced environment.
•  Demonstrated ability to lead, motivate, and communicate effectively at all levels.
• Ability to train, coach, and develop team members.
• Strong organizational and prioritization skills with the ability to execute tasks independently and meet deadlines.
• Ability to exercise sound judgment and discretion.
• Flexible schedule with availability for days, evenings, weekends, and holidays.
• Willingness to respond to texts, emails, and calls during evening and weekend hours.
• Must meet all required government background checks or clearances.
• Valid driver’s license and insurability under company policy required.
• Resumes must reflect the Program Manager duties as listed above

Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do.  

 Learn more about Goodwill Here: https://www.youtube.com/watch?v=YlrM5WY5bLk  

 About Us: 

Goodwill Industries of the Coastal Empire, Inc. (GICE) is an Equal Opportunity/Affirmative Action Employer.  GICE operates under the guidelines of the AbilityOne Program and the Javis-Wagner-O’Day Act, providing the largest source of employment for people who are blind or have severe disabilities, including disabled Veterans and wounded warriors (www.abilityone.gov).    

GICE will provide equal employment opportunity without regard to race/color, religion, pregnancy, national origin, ancestry, age, disability, veteran status, sex, sexual orientation, gender identity, genetic information, national origin or any other basis protected by applicable law. GICE is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.