Workforce Lab Assessment Coordinator (2584)

Summary:

The Workforce Lab Assessment Coordinator is a key position responsible for ensuring the success of workforce lab participants from recruitment through post-graduation outcomes. This role oversees workforce lab recruitment forums and assessment activities to ensure potential participants are motivated, appropriately prepared, and positioned for success in training and employment. The Coordinator administers and analyzes formal assessments, collaborates with internal teams and community partners, and provides ongoing support throughout the participant lifecycle.

In addition, the Workforce Lab Assessment Coordinator maintains contact with graduates following program completion and certification to ensure continued skill development, and access to workforce lab and virtual reality equipment to practice real job skills simulations. This role plays a critical part in aligning assessment outcomes with workforce readiness, employer expectations, and continuous program improvement.

Essential Duties and Responsibilities:

• Coordinate and oversee workforce lab recruitment forums to assess candidate readiness, motivation, and alignment with program expectations.
• Administer, coordinate, and analyze formal assessments for prospective participants to ensure appropriate program fit.
• Maintain accurate assessment records and ensure data integrity, confidentiality, and compliance with organizational standards.
• Analyze assessment results to identify trends, strengths, and areas for improvement in participant readiness and program effectiveness.
• Prepare reports and summaries of assessment findings to inform decision-making and program enhancements.
• Coordinate assessment logistics, scheduling, and implementation across workforce lab programs.
• Collaborate with instructional staff, case managers, and leadership to align assessments with curriculum and workforce competencies.
• Provide ongoing support for assessment activities, including troubleshooting issues and refining tools and processes.
• Support continuous improvement efforts by recommending updates to assessment strategies and procedures.
• Coordinate community partner activities within the workforce lab, such as financial literacy presentations and workforce readiness workshops.
• Serve as a liaison with internal and external stakeholders regarding assessment processes and participant progress.
• Conduct follow-up with graduates after program completion and certification obtainment to ensure successful job placement and retention.
• Coordinate graduate access to workforce lab resources, including skill-building labs and virtual or simulated environments, to enhance continued skill development.
• Ensure assessment activities comply with organizational policies, regulatory requirements, and applicable standards.
• Utilize technology and data tools to support assessment administration, reporting, and continuous improvement.
• Always maintain confidentiality and data security.
• Perform other duties as assigned in support of workforce lab operations and mission.
• Serve as the primary liaison for community partner visits with cohorts in the lab.
• Ensure timely, accurate, and confidential documentation of participant information in required databases, forms, and reports.
• Comply with agency policies, procedures, and Commission on Accreditation of Rehabilitation Facilities (CARF) standards.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Must have the ability to establish and maintain good working relationships with community partners.
• Must be flexible, multi-task orientated, and the able to prioritize job duties with minimal supervision, including flexibility in work hours.
• Must always exercise discretion and confidentiality.
• Must attend required meetings.
• Must have good written and computer skills necessary to perform job duties.
• Must follow all safety procedures and correct safety issues, if possible.
• Must have a valid driver’s license and have access to a reliable vehicle.
• Able to operate a computer and MS Office software including Word and Excel.
• Ability to listen to and understand information and ideas presented through spoken words and sentences and communicate information and ideas in speaking so others will understand.
• Demonstrates responsible behavior, initiative, effort and commitment towards completing assignments efficiently.  Demonstrate problem-solving skills and pays attention to detail.

Education and Experience:

• Bachelor’s degree in business, marketing, or related field preferred or equivalent years of direct experience in case management. Experience may be considered in lieu of education at discretion of the Vice President of Mission Services.
• Experience in assessing work experience, educational attainment, transferable skills, aptitudes, abilities, needs, interests, readiness for employment, and barriers that hinder employment, highly desired.
• Strong counseling and coaching skills.
• Computer literate. Excellent organization, communication and interpersonal skills.
• Bilingual (English/Spanish) highly desirable.
• Has worked assisting people with personal development that have included education, employment, and/or financial goals that have improved their situation. Able to provide feedback that is constructive and unbiased and creates a safe environment for open discussions.
• Background Screening - All candidates must pass a pre-employment background check.  Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.

Competencies:

To perform the job successfully an individual should demonstrate the following competencies:

Problem Solving: Identifies and resolves problems in a timely manager; develops alternative solutions; and uses reason even when dealing with emotional topics.

Communication and customer services: Ability to read, write, and communicate effectively in English.  Spanish/ French-Creole is a plus but not required. Use appropriate terminology appropriate to intended audience.  Edits written work for spelling and grammar.  Speaks clearly so others can understand. Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences and get clarification.

Mathematic Skills: Ability to apply concepts such as basic arithmetic calculations, fractions, percentages, ratios, and proportions to practical situations.  Presents numerical data effectively.

Ethics: Maintains high standards of ethical conduct, exhibits honesty and integrity and refrains from theft-related, dishonest or unethical behavior.  Works with integrity and maintains confidentiality.

Planning/Organizing: Prioritize and plans work activities, uses time efficiently and develops realistic action plans.

Job Commitment: Accepts responsibility and demonstrates responsible behavior, demonstrates initiative and tenacity; Works with minimal supervision and is dependable.

Professionalism: Follows all corporate policies and procedures, Occupational Safety and Health Policies and Procedures and responds to management directions.  Maintain a professional demeanor with participants, staff and other professionals.  Project a positive image of Goodwill.  Reacts well under pressure and accepts responsibility for own actions.  Follows through on commitments.

Work Quality: Demonstrates accuracy, completeness, and neatness.  Looks for ways to improve and promote quality.  Applies feedback to improve performance.  Monitors own work to ensure quality.

Quantity of work: Produces the amount of work assigned by manager in an efficient and timely manner.

Attendance/Punctuality: Report to work on as scheduled and on time and remain on the job throughout regular work hours.  Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to long hours for work when necessary to reach goals; Complete task on time or notifies supervisor of an alternate plan.

Teamwork: Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.

Safety and Security: Observes safety and security procedures; Reports any safety deficiency to immediate supervisor.

Uses equipment and materials properly. Knows what “Material Safety Data Sheets” are and where they are kept.

Personal Characteristic: Dress in appropriate business attire. Conduct self in a professional manner, takes initiative, is dependable, accurate, and takes pride in work.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, and crouch.  Carry, push and pull.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.