Service Contracts Manager (1510)

Summary:

The Service Contracts Manager position is a highly responsible role, ensuring that all contracts are performed at the level described in the Scope of Work and meet the customer’s expectations.

Essential Duties and Responsibilities:

• The Service Contracts Manager collaborates with the Division Operations Manager, the Quality Control/Training Manager, and the Training Supervisor to ensure that employees receive adequate training in the safest and most effective job procedures.
• Responsible for budgets, P&L statements, quality control, staffing, training, and work assignments, as well as timecards.
• Quality control requires regular written on-site inspections conducted with the Site Supervisor and/or customer.
• Responsible for determining the necessary staffing levels to meet the Scope of Work while staying within budget.
• Requires a satisfactory working knowledge in all major areas of building maintenance, including restroom sanitation, office cleaning, carpet care, hard floor care, equipment operation and maintenance, chemical handling, Material Safety Data Sheets (MSDS), and safety protocols.
• May be required to attend scheduled training sessions conducted by the Division Operations Manager and/or the Quality Control/Training Manager.
• Certification and participation in BSCAI, CMI, ISSA, or IEHAI may be required for continued employment.
• Ability to fill out clear, legible written reports, quality control inspections, Purchase Order requests, employee evaluations, inventory reports, and other forms as needed.
• Expertise in communicating complex tasks in a clear and concise format to line workers and supervisors.
• Ability to read, comprehend, and implement the Scope of Work for a contract and communicate that knowledge to the Site Supervisor and workers.
• Capacity to substitute for an absent Site Supervisor on short notice.
• Other duties as directed.

Education and Experience:

• The position requires a high level of communication skills, including training line workers and supervisors, as well as maintaining a positive relationship with workers. 

• A high school diploma (or GED) is required, and an associate's degree (A.S.) is preferred.
• On-the-job experience will be favorably considered.
• Requires high standards and the ability to correct deficiencies promptly. 

Certificates/Licenses/Registrations: Valid State of Florida Driver’s License and a clean driving record.

Competencies:                                                

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotionally charged topics.
• Oral Communication - Speaks clearly and persuasively in both positive and negative situations; listens attentively and requests clarification when needed; responds effectively to questions; demonstrates group presentation skills; and participates actively in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
• Delegation - Delegates work assignments, matching the responsibility to the person. It empowers individuals to work independently and sets clear expectations, while also monitoring delegated activities.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Ethics - Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethics, and upholds organizational values.
• Planning and Organizing - Prioritizes and plans work activities, using time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules tasks for others; and develops realistic action plans.
• Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration, regardless of their status or position; accepts responsibility for one's own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback to enhance performance; monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; reports potentially unsafe conditions; Uses equipment and materials properly.             
• Language Skills- Ability to read and interpret documents, including safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.                  
• Appearance/Personality - Professional, takes initiative, dependable, accurate, and takes pride in work.                                           

Physical Demands

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.