Director of Donation Acquisition (2937)

Summary

The Director of Donation Acquisition is responsible for developing, leading, and optimizing all donation acquisition strategies to support the mission and financial sustainability of the organization. This role oversees donation channels including retail donation centers, community drives, partnerships, and alternative donation streams, ensuring a consistent, high-quality donor experience while maximizing volume, quality, and operational efficiency.

This position plays a critical leadership role in aligning donation strategy with organizational goals, workforce development programs, and community impact.

Key Responsibilities

Strategic Leadership

• Develop and execute a comprehensive donation acquisition strategy aligned with organizational mission and revenue goals.
• Establish short- and long-term donation growth plans, including volume, quality, and geographic expansion.
• Partner with executive leadership to forecast donation supply and support budgeting and planning efforts.

Operations & Performance Management

• Oversee all donation intake operations, including donation centers, store drop-offs, attended/unattended sites, and special collection events.
• Set performance metrics and KPIs related to donation volume, quality, cost per pound/item, and donor satisfaction.
• Analyze trends and data to improve donation flow, reduce waste, and increase operational efficiency.
• Ensure compliance with safety, regulatory, and environmental standards.

Team Leadership & Development

• Lead, coach, and develop Donation Acquisition Managers in the field and home office.  Support Attended Donation Center staff through the leadership of the field's Donation Acquisitions Manager.
• Establish clear expectations, accountability, and performance management processes.
• Promote a culture of safety, inclusion, and mission-driven service.

Donor Experience & Community Engagement

• Ensure a consistent, positive donor experience across all touchpoints.
• Collaborate with Marketing and Communications to drive donor awareness, education, and engagement.
• Build and maintain relationships with community partners, municipalities, businesses, and nonprofit collaborators.
• Represent Goodwill South Florida as the face of donation acquisition within the community.

Innovation & Growth

• Identify and pilot new donation channels, technologies, and partnerships.
• Evaluate opportunities for corporate donation programs, bulk donations, and logistics optimization.
• Lead continuous improvement initiatives focused on scalability and sustainability.

Cross-Functional Collaboration

• Partner with Retail, Logistics, Marketing, Mission, and Finance teams to align donation strategy with organizational needs.
• Support special initiatives such as disaster response donations or seasonal donation campaigns.
• Perform other duties as assigned.

Qualifications

Required

• Bachelor’s degree in Business, Nonprofit Management, Operations, or a related field (or equivalent experience).
• 5 years of progressive leadership experience in donation acquisition, real estate, logistics, or nonprofit operations.
• Proven experience managing multi-site or regional operations.
• Strong analytical skills with the ability to translate data into action.
• Demonstrated ability to lead and develop high-performing teams.

Preferred

• Experience in a nonprofit, real estate, recycling, or donation-based organization.
• Knowledge of donation logistics, salvage, recycling, and sustainability practices.
• MBA or advanced degree.

Competencies:                                              

To perform the job successfully, an individual should demonstrate the following competencies:

Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; participates in meetings.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethics; Upholds organizational values.

Planning and Organizing - Prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize or schedule tasks for others, and develop realistic action plans.

Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security—Observe safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions, and use equipment and materials properly.

Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.                   

Other Skills and Abilities - Reading, writing, and communicating effectively in English and Spanish is a plus, but not required. Strong math aptitude is essential.

Appearance/Personality - Professional, upbeat, energetic, takes initiative, dependable, accurate, and takes pride in work. 

Physical Demands - The physical demands described below represent the requirements that an employee must meet to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.

While performing the duties of this Job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.  Able to lift up to 20 pounds.

Salary : $100,000 - $120,000