Custodial Supervisor (Working Supervisor) (2414)

Summary: Responsible for scheduling, work organization, training, and participation in custodial services. Supervise assigned custodial personnel.

Duties and Responsibilities:

• Train employees in proper cleaning techniques for safety, efficiency, and quality performance. This position requires satisfactory working knowledge in all key areas of building maintenance, including restrooms, office, hard floors, carpet care, cleaning, and sanitation. 
• Experience in equipment operation and essential preventative maintenance.
• Chemical knowledge of cleaning products. Ability to read and interpret SDS and OSHA safety sheets.
• Maintaining adequate inventory levels of supplies is always required to perform custodial services successfully.
• Maintain effective communication with the Managers, supervisors, lead workers, and Goodwill staff.
• Prepare bi-weekly payroll for employee compensation.
• Evaluate employees' work performance and ensure that Goodwill Industries' quality standards are met per safety guidelines and job descriptions.
• All other duties as assigned.

Education and Experience:

• Requires a thorough knowledge of the Custodial/janitorial industry. 
• Strong interpersonal skills.  This knowledge is usually gained through employment in the specific field of specialization and successful completion of a high school / Technical school.
• A combination of 2-3 or more years of experience in the specialized area with a minimum of 6 months in a supervisory capacity will be required to perform the responsibilities of this position.

Certificates/Licenses: A technical certificate in Custodial Cleaning is preferred.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; participates in meetings.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; and reads and interprets written information.

Delegation - Delegates work assignments; matches the responsibility to the person: Gives authority to work independently; Sets expectations and monitors delegated activities.

Managing People - Makes self available to staff; provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies staff feedback continually to improve supervisory skills.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and honorably; Upholds organizational mission, values, and goals.

Planning/Organizing: Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.

Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with dignity and respect; and is impartial. Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security—Observe safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions, and use equipment and materials properly.

Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals, morale, and group commitments to goals and objectives

Leadership- Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds            

Language Skills - Ability to read and interpret documents such as MSDS data sheets, safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspond legibly to others.

Other Skills and Abilities - Read, write, and communicate effectively in English; Spanish is a plus but not required.

Appearance/Personality - Professional, upbeat, energetic, takes initiative, dependable, accurate, and takes pride in work.                             

Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform those functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Must be able to stand and walk for long periods. Must be able to lift up to 35 lbs. Must be able to push heavy equipment such as vacuum cleaners, floor stripping equipment, carpet care machinery, water buckets, etc. 

Salary : $21