Business Services Supervisor (2863)

Summary:

The Business Services Supervisor works with the Placement Manager and is responsible for the planning, organization, administration, and supervision of the activities and functions of the job placement and supported employment department. This position provides training and supervision to Business Services Specialists. 

Essential Duties and Responsibilities:

• Oversees the day-to-day operations of the job placement and supported employment department.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, developing, and disciplining employees; addressing complaints and resolving problems; assisting with Leave of Absence coordination when applicable.
• Ensure staff accurately review documentation to determine each participant’s program eligibility.
• Oversee staff as they provide case management, counseling, crisis intervention, and placement services.
• Conduct monthly case staffing to ensure ongoing progress is being made on the participant’s case plan goals.
• Engages regularly with program funders to ensure all programming requirements are being met.
• Coordinates meetings with prospective employers for potential participant placement.
• Monitors all program authorizations for billing purposes and ensures that all required monthly reports, program plans are completed as required.
• Manages records of department services and submits periodic reports on the status of programs.
• Responsible for the submission of placement follow-up, satisfaction survey, and compliance requirements
• Comply with agency’s policy and procedures and Commission on Accreditation of Rehabilitation Facilities standards. 
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Experience providing job placement services to diverse populations.
• Must have the ability to establish and maintain good working relationships with community partners. 
• Must be flexible, multi-task oriented, and able to prioritize job duties with minimal supervision, including flexibility in work hours.
• Must always exercise discretion and confidentiality.
• Must attend required meetings.
• Must have good written and computer skills necessary to perform job duties.
• Must follow all safety procedures and correct safety issues, if possible.  
• Must have a valid driver’s license and have access to a reliable vehicle.
• Able to operate a computer and MS Office software, including Word and Excel. 
• Ability to work independently with minimal supervision.  Responds appropriately to supervision.
• Ability to listen to and understand information and ideas presented through spoken words and sentences, and communicate information and ideas in speaking so others will understand. 
• Demonstrates responsible behavior, initiative, effort, and commitment towards completing assignments efficiently.  Demonstrate problem-solving skills and pay attention to detail.

Education and Experience:  

• Minimal 6-8 years of experience in the Human Service field. Minimal 3-5 years of supervisory experience. 
• Bachelor’s Degree from an accredited institution. Experience may be considered instead of education at the discretion of the Vice President of Mission Services.
• Experience in assessing work experience, educational attainment, transferable skills, aptitudes, abilities, needs, interests, readiness for employment, and barriers that hinder employment, highly desired. 
• Strong counseling and coaching skills. Excellent interpersonal and written communication skills.
• Previous experience in human resources, human services, or job development is a plus.
• Computer literate. Excellent organization, communication, and interpersonal skills.
• Bilingual (English/Spanish) highly desirable. 

Competencies:                                              

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving: Identifies and resolves problems promptly; develops alternative solutions; and uses reason even when dealing with emotional topics.
• Communication and customer services: Ability to read, write, and communicate effectively in English.  Spanish/ French-Creole is a plus, but not required. Use appropriate terminology appropriate to the intended audience.  Edits written work for spelling and grammar.  Speaks clearly so others can understand. Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences, and get clarification. 
• Mathematic Skills: Ability to apply concepts such as basic arithmetic calculations, fractions, percentages, ratios, and proportions to practical situations.  Presents numerical data effectively.
• Ethics: Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior.  Works with integrity and maintains confidentiality. 
• Planning/Organizing: Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Job Commitment: Accepts responsibility and demonstrates responsible behavior, demonstrates initiative and tenacity; Works with minimal supervision and is dependable. 
• Professionalism: Follows all corporate policies and procedures, Occupational Safety and Health Policies and Procedures and responds to management directions. Maintain a professional demeanor with participants, staff, and other professionals.  Project a positive image of Goodwill.  Reacts well under pressure and accepts responsibility for own actions.  Follows through on commitments.
• Work Quality: Demonstrates accuracy, completeness, and neatness.  Look for ways to improve and promote quality.  Applies feedback to improve performance.  Monitors own work to ensure quality.
• Quantity of work: Produces the amount of work assigned by the manager in an efficient and timely manner.
• Attendance/Punctuality: Report to work on time as scheduled and remain on the job throughout regular work hours.  Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to long hours for work when necessary to reach goals; Complete tasks on time or notify supervisor of an alternate plan.
• Teamwork: Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results. 
• Safety and Security: Observes safety and security procedures; Reports any safety deficiency to the immediate supervisor. Uses equipment and materials properly. Knows what “Material Safety Data Sheets” are and where they are kept. 
• Personal Characteristic: Dress in appropriate business attire. Professionally conducts self, takes initiative, is dependable, accurate, and takes pride in work.    

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, and crouch.  Carry, push, and pull.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Clearing House Compliance Notice - In accordance with federal regulations, this position requires successful completion of a Clearinghouse background check prior to employment. All candidates must be registered with the FL Clearinghouse | Florida Agency for Health Care Administration  (https://info.flclearinghouse.com/) and provide consent for the employer to access their records. Employment is contingent upon a clear record and ongoing compliance with all applicable regulations.